Service and Volunteering Terms

In short

• Service here means unpaid work for the public good that you arranged yourself, with a registered charity, a public body, or an open project run for the public. We keep a record of it and do nothing else.
• Nothing here is volunteer work for us, and we do not find placements, introduce anyone, set tasks, count hours, supervise, train, insure or vouch for any person or organization.
• Work for a business, a campaign, a trade group or the commercial side of a charity cannot be logged. Neither can paid work or work for an employer.
• An entry reaches The Record only when someone outside Tillyard confirms it: a contact at the organization, or two students who open a public page and type what it shows. The page says exactly who confirmed it and how.
• You never type another person's email address here, and we never write to anyone because a member asked us to. Your contact chooses whether to confirm, and can withdraw or hide their name at any time.
• If you are the contact, you need no account and you do not have to confirm anything. We keep your name and role, the part of your email address after the @, and a scrambled fingerprint of the address. We do not keep the address.
• Do not give the public advice on law, medicine, tax, engineering or investments on your own account. Pages that touch those fields carry a fixed "student exercise" label.
• Your safety, and the safety of the people you serve, is a matter for you and the organization. We do not check organizations and we provide no insurance.
• If you are in the United States on a student visa, ask your international student office before you volunteer anywhere.
• If an entry changes or a confirmation is withdrawn, the item comes off The Record until it is confirmed again, and you take the line off your résumé.

If this summary and the full text below ever differ, the full text governs.

1 About these terms

1.1 What they cover

These terms cover the Service pages: logging an entry, the shared list of organizations, confirmation links and the pages a contact sees, outside accounts, the pool of members who read links, help tables and study groups where those are open, and the items all of this puts on The Record.

1.2 Who they apply to

• Members who log service, who are named on another member's entry, or who read links for other members.
• Contacts: people outside Tillyard who are sent a confirmation link. You do not need an account. Section 7 is written for you, and it lists the other parts of our terms that apply to you.
• Organizations named in an entry, and the people who speak for them (section 17).
• Anyone who reads a service item on a member's Record (sections 15 and 20).

1.3 How they fit with the other documents

• The Terms of Use are the master agreement, and section 16 of those terms is the short version of this document. This document is the more specific one. Where the two cover the same point about service, this document governs, apart from the exceptions the Terms of Use list for themselves in section 37.5, such as the limits on our liability and the way disputes with us are resolved. That section sets the order among all our documents.
• The Record and Verification Policy governs how any Record item is worded, shared, held and withdrawn. This document governs what may be logged as service and how it comes to be confirmed.
• The Disputes and Corrections Policy governs what happens once anyone, member or not, disputes a record or a confirmation.
• The Privacy Notice and the Data Retention Schedule govern what we keep and for how long, for members and for people who are not members.
• The confirmation page carries a short notice for the contact. Section 7 of this document is the full statement of what a contact (an outside confirmer) agrees to, and our other documents refer to it for that. If the short notice and section 7 differ, section 7 governs.
• The Reader Guidelines apply to members who read links. The Hosting Terms and Disclosure Policy applies to anyone who hosts a table, including a help table. The Projects and Collaboration Terms cover projects that members start among themselves, which are not service. The Community Guidelines apply everywhere.

1.4 Words we use

Words that have one meaning in every one of our documents, such as member, visitor, staff, the editor, record item, hold, case and tip, are defined in Definitions. The words below are added for this document's own subject, or repeated from Definitions for convenience. If a repeated meaning ever differs, Definitions governs the meaning of the word.

• Service is unpaid work for the public good that a member arranged with an organization or contributed to an open project, as section 2 describes.
• An entry is what a member logs about one piece of service. An entry becomes an item on The Record only when it is confirmed.
• An organization is a registered charity or a public body (section 4.1).
• A contact is a person at the organization who knows what the member did and is asked to confirm it. Other documents call this person an outside confirmer.
• A confirmation link is the private link a member shares with their contact. The receipt page is the page a contact reaches after answering, where they can later withdraw.
• An open contribution is a change a member made to a public project run for the public, such as a merged fix or a transcribed page. An open resource is something a member wrote and published under an open licence.
• A place is one of the outside sites in our catalogue where open contributions and resources can be found (section 8.2).
• A reader is a member who has chosen to join the pool that reads links. A reading is what a reader types after opening one.
• A permanent reference is a marker that does not change when a page changes, such as a merge commit or a revision number.
• The Record is a member's set of records of what they did. Service appears on it as activity confirmed by someone other than the member. It is not a title approved by staff.
• A term is one of the periods Tillyard uses for counting limits, such as "Spring 2027".

1.5 How to read "may", "aim" and "currently"

When we say we may do something, we are describing something we are allowed to do and can choose not to do. It is not a promise to do it in your case. When we say we aim to do something, we are describing what we try to do, not a commitment about a result or a time. When we say currently or at present, we are describing how the service works on the date of this document. Numbers such as limits, periods and counts are current settings. The forms show the ones that apply to you, and we may change them.

When a document of ours uses the word will for something we do, we mean it as a commitment, and every commitment is listed in Schedule 1 of the Terms of Use. A statement of how the site works describes the site as it is on the date of this document, and we mean it to be true on that date. It is not a promise that the site will stay that way (Definitions, section 2).

2 What service is here

2.1 Four kinds

Kinds, and places within a kind, open in stages. A kind described here may not be available to you yet.

2.2 What every kind has in common

• It was unpaid. Section 2.4 says what that means.
• It was for the public good. It served a charity's charitable work, a public body's public work, or an open project that anyone may use.
• You arranged it. You found it, you agreed it with the organization or chose it on the project, and you did it under their rules. We had no part in it.
• Someone outside Tillyard can say it happened. That is what makes it a recorded item and not a self-reported one.
• It was not for us. Nothing logged here is work for Tillyard.

2.3 What cannot be logged

The page where you choose a kind lists these under "Not for here":

• paid work;
• anything for a business, a campaign or a trade group, including a shop or side business that a charity runs;
• advice you gave the public on your own account about law, medicine, tax, engineering or investments (section 11);
• work done for an employer.

These are also not for here:

• work for an organization that pays you, or of which you are an officer;
• service confirmed by a relative;
• service you were ordered to do by a court, or that a college imposed on you as a sanction;
• a project you and other members started for yourselves. That is a project, and the Projects and Collaboration Terms cover it;
• work for your own student organization. The Organizations Terms cover roles there;
• anything you did for Tillyard. There is no such thing as volunteering for us.

If what you did does not fit, you can still add it to your Record as a self-reported item. The Record and Verification Policy says how self-reported items are shown.

2.4 Unpaid means unpaid

The first statement on every entry is "This was unpaid, and nobody promised me anything for it."

You cannot tick it if you received, or were promised, any of these for the work: wages, a stipend, a living allowance, an education award, a gift card, a scholarship or tuition benefit that depended on doing the service, a paid role afterwards, or anything else of value given in exchange.

You can still tick it if the organization paid back what you actually spent, such as a bus fare, or gave you what it gives every volunteer on the day, such as a T-shirt or a meal.

If you are unsure which side of the line something falls on, leave the entry off, or add it as self-reported and describe it accurately.

2.5 Service done before you joined

An entry can be dated back up to four years, currently, so that service you did before you became a member can be logged if someone at the organization will still confirm it. The contact confirms the dates as well as the work.

2.6 No hours, titles, perks or rankings

We record counts of things: documents, pages, sessions. We do not record hours, and no field for them exists. Nobody here can check hours, and hours are the measure of paid work.

Service earns no title, stamp or other perk, and nothing compares one member's service with another's. Limits on how many entries a member can log in a term are ceilings to prevent abuse. They are not targets.

3 What we do

3.1 Nothing here is work for us

The Service pages carry this fixed line:

Nothing here is work for us, and we do not arrange, direct or supervise any of it. We keep the record.

Under United States labor law people may give their time freely to charities and public bodies. We are not one of the organizations a member serves. So we have built Service to keep us out of the service itself. We write down what you did and who said so.

3.2 What we do when you record service

• We give you a form to describe what you did, and a private link to share with your contact.
• We show your contact exactly what you wrote and record their answer.
• For open contributions and resources, we offer the link to two readers who chose to read, and we compare what they typed.
• We put the confirmed item on your Record, with a sentence that says who confirmed it and how.
• We may look an organization up on the public federal list of tax-exempt organizations and say what we found.
• We act on reports and disputes.

3.3 What we do not do

We do not:

• find, list, suggest or approve places to volunteer;
• show what any organization needs, or pass a request from an organization to members;
• introduce a member to an organization, or an organization to a member;
• match, select, screen or recommend volunteers;
• decide what work is done, how, when, where or for how long;
• set, count, track or state hours;
• supervise, train, equip, transport or insure anyone;
• check the work, its quality or its results;
• check who a contact is, beyond the email address they may choose to prove;
• vouch for an organization, a contact, a project or a member;
• pay anyone, or take money from an organization, a member or anyone else in connection with service;
• hold an account for any organization.

3.4 We never write to anyone because a member asked

A member never types another person's email address into our pages. We send no invitation, request or reminder to a contact. The member sends the link themself, from their own address, by their own means.

The only messages we ever send to a contact are a one-time code and a receipt, and only to an address the contact typed in themself (section 7.8).

3.5 No request board and no introductions

There is no board of volunteer openings here and we do not plan to make introductions. An entry is logged for service that has been arranged already. If you are looking for somewhere to volunteer, your college's service office, a local volunteer centre or the organization itself is the place to ask.

3.6 No tie to the organizations and projects named

Organizations and outside projects are named on our pages in text only because members did something there. Pages that list outside places carry this line:

Named so you can find them. Tillyard is not affiliated with or endorsed by any of them.

We use no organization's logo, seal or mark, and nothing on our pages means that an organization, an agency or a project approves of us, sponsors us or works with us. We are not any organization's agent, and no organization is ours. We are not your agent in dealing with an organization, and you do not act for us.

4 Who the service may be for

4.1 Charities and public bodies

An entry "for a charity or a public body" names an organization in the United States that is one of these:

• A registered charity. An organization recognised under federal tax law as a tax-exempt charity.
• A public body. A city, county, state or federal office, a public school, a public college or a public library.

A private college that is itself a charity can be named for service you did for the college's own public or charitable programmes, such as a campus food pantry it runs, where a member of its staff will confirm it.

4.2 No for-profit beneficiaries

Service for any of these cannot be logged, whatever the work was and however worthwhile:

• A business of any kind and any size: a company, a partnership, a sole trader, a startup, a business run by students, or a business that describes itself as having a social purpose;
• The commercial side of a charity: a shop, a café, a paid event or any other activity a charity runs to earn money;
• A campaign: for a candidate, a party, a ballot question or a political committee;
• A trade group or a chamber of commerce;
• Other bodies that are not charities or public bodies, such as an advocacy organization that is not a charity, a labor union, a private club or a professional association.

The form refuses names that read as a business, a campaign or a trade group, with the message "This reads as a business, a campaign or a trade group. Only registered charities and public bodies can be logged here." That check is a backstop. An organization that gets past it is still not eligible if it falls in the list above.

Two more things are for the organization, and for you, to get right. Volunteers should not be standing in for people the organization would otherwise pay. And you cannot log work for an organization that employs you.

4.3 Open projects

An open contribution or an open resource counts only where the project or place is run by a public institution, a charity or a volunteer community. A project run by a company is not accepted at present, even where its code is open, because a fix merged there is unpaid work that benefits a business. The entry form asks you to confirm that "The project is run by a public institution, a charity or a volunteer community. No company runs it."

4.4 What we say about the organization

Every item for a charity or a public body carries one line about the organization, with a date, in exact words:

We may look an organization up. We do not promise to, or by when. If nobody ever looks, the line stays "Organization not yet checked", which remains true. A look-up is a look at a public list on one day. It is not a check of the organization's work, its finances, its safety or its standing, and it is not a recommendation.

Two of these lines can be set by rule without a person deciding: an organization added with the same federal number as one already looked up takes that one's line and date, and a contact who proves a government address marks the organization as a public body. Anything set by rule is recorded as such.

4.5 If an organization is not eligible

If we find that an organization named in entries is a business, a campaign, a trade group or otherwise not a charity or a public body, we may mark it not eligible. Every item that names it is then withdrawn from members' Records, each member is told in neutral words with a link to the dispute form, and no new entry can name it.

4.6 The shared list of organizations

Organizations sit in one list shared by all members. If yours is missing you can add it: its name as the organization writes it, its city and state, whether it is a charity or a public body, and, if you know them, its federal employer identification number and its web address.

• The identification number is the organization's public number, printed on its tax letters. It is not your number. It helps us find the organization on the public list.
• We do not open the web address you give. Staff may see it.
• Names are checked by automated safety tools. Duplicates may be merged. A row that no submitted entry names is deleted after a period, currently 30 days.
• Currently a member can add three organizations in a term.

4.7 The organization's page

Each organization has a page that signed-in members can open. It shows the name, the place, the status line and its date, and how many confirmed entries members have for it. It shows no member's name and no list of who served there. It is not public.

5 Logging an entry

5.1 What an entry holds

An entry has a title, a kind of work chosen from a fixed list, a description of what you did, dates, optional counts of things, and either an organization or a link at one of the listed places. There are four steps and you can keep a few drafts.

5.2 The statements you tick

Before an entry for a charity or a public body can be shared, you tick each of these:

This was unpaid, and nobody promised me anything for it.

It was for the organization's public or charitable work. Not for a business, a campaign or a trade group, and not for a shop or side business a charity runs.

I arranged this with the organization myself. They decided what was needed and they accepted it. Tillyard did not set it up, direct it or supervise it.

I did not give the public advice on law, medicine, tax, engineering or investments on my own account.

I am not paid by this organization, I am not one of its officers, and the person I will ask is not a relative.

My description names no donors, clients or patients and holds nobody's private details.

For an open contribution or an open resource, three of those are replaced by:

The project is run by a public institution, a charity or a volunteer community. No company runs it.

It is released under an open licence, and I chose what to work on myself.

These are your own statements. You make them to us, to your contact, and to anyone who later reads the item on your Record. We store which statements you ticked, in which version, and when. An item that rests on a false statement can be withdrawn, and the Reporting, Enforcement and Appeals Policy applies.

5.3 The class, lab or employer question

Every entry asks "Was this made for a class, a lab or an employer?"

• "No, on my own time."
• "For a class" or "For a lab". You can go on. Someone else may own what you made or have rules about describing it, and your college's rules apply. If the service was part of a course, say so in your description.
• "For an employer". The form stops, with the message "Work for an employer belongs on your résumé under that employer, not here."

Section 14 says more about who owns what you made.

5.4 Writing the description

Your contact will be asked whether your description is accurate, so write it the way they would.

• Name the thing you made or did, not a role. "Intake spreadsheet and guide", not "Volunteer".
• Say what you did and what changed because of it. Do not overstate.
• Give counts if you have them. Do not mention hours.
• Name no donors, clients, patients, pupils or other people the organization serves, and give no detail that could identify one.
• Leave out email addresses, phone numbers and other contact details.
• Do not include anything the organization told you in confidence.

"Check my entry" runs a set of fixed rules over the entry before it is shared and lists what it finds. Some findings must be fixed first. The entry is also checked by automated safety tools. If that check holds it, the entry stays with you, marked "Waiting for a check", and a person looks.

5.5 Other students who took part

If other members did the work with you, you can name up to four of them, currently, chosen from the people you are connected with. Each is asked, and each either accepts and writes their own part in a line, or declines. Your contact sees each name and part and ticks the people who took part. A person your contact ticks gets their own item with their own part. A person your contact does not tick gets nothing, and neither of you is told more than that.

Do not name someone who did not take part, and do not leave out someone who did.

5.6 Limits

Currently there are ceilings on how many drafts you can hold, how many entries you can submit in a term and of each kind, and how many open contributions you can log in a month. An account less than seven days old cannot log an entry that rests on an outside link and can have one confirmation link live at a time. The forms tell you when you reach a limit.

5.7 Entries started from a track

Where you start an entry from a track in Pursuits, the entry carries that track's name onto its Record item. The track's own page says what it asks for. These terms still apply.

6 Confirmation by a contact at the organization

6.1 Who to ask

Ask a person at the organization who knows at first hand what you did and whose role lets them say so: the coordinator you reported to, a programme manager, a director, an officer. Do not ask a relative, a fellow volunteer with no role, or a friend. The contact will be asked to state their role and that they are at the organization.

6.2 The link

When your entry is ready, you make a confirmation link. The entry page gives you the link, a message you can copy, a button that opens your own mail program with no recipient filled in, and a sheet you can print and hand over.

• You send the link yourself, from your own address or in person.
• Currently a link lasts 30 days, and an entry can have three in all.
• You can cancel a link at any time. Making a new link stops the old one working.
• If you open your own link while signed in, you see a preview and cannot answer it.

The message we suggest says, truthfully, that you logged the work on your record at "a site where college students keep a checkable record of what they have done", and asks whether your description is accurate. When you approach your contact, do not say or suggest that we sent you, that we are working with the organization, or that confirming is required by anyone.

6.3 What your contact can do

Your contact sees one sheet: who is asking, for which organization, what you say you did and when, anyone else you named, what Tillyard is, what will be shown if they confirm, and what we keep. They have three choices.

• "Yes, this is accurate." They give their name and role and tick three statements (section 7.3). They may also prove a work email address.
• "Something here is not right." They tick fixed reasons, such as that the dates are wrong or that the description says more than happened, and may give corrected dates. You see those reasons. You fix the entry, and the same link shows your contact the new version. Currently this can happen three times on one link.
• "I would rather not say." The link closes. You are told only that your contact chose not to confirm.

A contact owes you no answer and no reason.

6.4 If nobody answers

You are told a few days before a link runs out. When it does, the entry reads "Link ran out" and you may make another if you have any left. An entry that is never confirmed never reaches The Record through Service. The page offers to add it to your Record as self-reported instead.

6.5 What the item then says

What the item says depends on what your contact did:

The line about the organization from section 4.4 follows.

6.6 What a confirmation shows

A confirmation shows that a person who opened your link gave that name and role and said your description was accurate. Where an address was proved, it also shows that the person could receive mail at that address.

It does not show that we checked who the person is, that they hold the role they gave, that they speak for the organization, or that the work was good. An "unverified contact" is exactly that. Never describe one as anything more.

6.7 Fair dealing with your contact

• Do not answer your own link, or have someone pose as a person at the organization.
• Do not press, pay, reward or threaten anyone to confirm, to keep a confirmation in place or to take one back.
• Do not ask the same person to confirm for a crowd. Currently one address can confirm for a limited number of members and entries in a term.
• Do not ask again after a contact has said they would rather not.

We run automated checks on confirmations. Examples of what a check looks at: whether the answer came from the same network the link was made on, whether the contact's name matches the member's, and whether a proved address is at a domain other than the organization's. A check can raise a flag for a person to look at. A flag removes nothing by itself, and one that nobody has looked at closes after a period.

Inventing or arranging a false confirmation is among the most serious breaches of our rules.

7 If you are the contact

This section is for a person who has been sent a confirmation link by a student. You do not need an account, and nothing here asks you to open one.

7.1 You are free to say no

You do not have to answer. You can confirm, send the request back with what is wrong, or close it without giving a view, and the student is told only what section 6.3 describes. Nothing is recorded as confirmed unless you press "Confirm" yourself.

7.2 Who is asking

The page you were sent says this, in words like these, and it is the whole of our part in it:

Tillyard is a company that keeps a record for college students. We did not arrange or supervise this, and we are not asking on our own account. [The student] sent you this link.

We are not a college or a government body, and we have no connection with your organization. The student is not acting for us. The pages you see as a contact are designed to carry no request for money and no promotion.

7.3 What you state if you confirm

If you choose "Yes, this is accurate", you give your name and your role and tick these statements:

I am at [organization] in the role I have given.

[The student] did what is described, between the dates shown, and we accepted it.

It was unpaid and it was for our public or charitable work.

If other students are named, you tick each one who took part.

By confirming you tell us, and anyone who reads the student's record, that those statements are true as far as you know, that the name and role you gave are your own, that you are not a relative of the student, and that nobody has paid or pressed you to confirm. People may rely on what you say, so confirm only what you know. If part of the description is wrong, send it back.

You confirm as a person in a role. We do not treat your confirmation as a formal statement by your organization, and the page does not say that it is one. If your organization has a rule about confirming volunteers' work, follow it.

7.4 Your email address is optional

You may give your work email address. If you do, we send it a one-time code. When you type the code in, the record says the confirmation came "from an @yourorganization.org address". We ask for this because it tells a reader something we cannot otherwise show.

• If you give no address, you can still confirm, and the record says "Unverified contact".
• If the address is a personal one, at a general mail provider, we send no code and the record says "Unverified contact". The page tells you this before you finish.
• If the address is at a college, the record adds that students also hold addresses there.
• If we cannot send codes that day, the page says so. You can confirm as an unverified contact and add your address later from your receipt page.

7.5 What is shown, and where

Before you confirm, the page shows you the exact sentence that will appear, for example "Confirmed by [your name], [your role], [organization], on [date]."

That sentence appears on the student's page for this item on The Record. The student decides who can see the page, and may share it with employers or make it public. The student's résumé may describe you by your role, for example "confirmed by the pantry's program coordinator". Your email address is never shown. Only the part after the @ is.

7.6 Your controls afterwards

After you answer, you reach a receipt page. Keep its address. It is the way back, and if you proved an address the receipt email carries the same link. From it you can, at any time and without giving a reason:

• Withdraw your confirmation. It comes off the student's record at once, and the student is told that it was withdrawn.
• Hide your name. The record then says "a contact who asked not to be named". You can show it again later.
• Add your work address, if you confirmed without one.

If you have lost the receipt page, or a confirmation appears in your name that you did not give, use the dispute form at tillyard.org/dispute. It needs no account. The Disputes and Corrections Policy says what happens. Where you prove the same address again by code, the confirmation is withdrawn straight away.

7.7 What we keep about you, and how we use it

We keep:

• your name and your role, as you typed them;
• the statements you ticked, which students you ticked, and the date;
• the part of your email address after the @, and whether it is an organization, government or college domain;
• a scrambled fingerprint of the address. It lets you withdraw later and stops one address confirming for a crowd. The address cannot be read back from it;
• whether your answer came from the same network as the one the student used to make the link, as a yes or no.

We do not keep your email address. It is held only for the few minutes it takes to send and check a code. We do not keep the network address your answer came from with your confirmation. Like most sites, we use short-lived scrambled counters to limit how often a page can be used from one network, and a bot check run by Cloudflare sits in front of the form.

We use these details to show who confirmed the record, to let you change your mind, to limit misuse, and to deal with reports and disputes. We do not use them for marketing, we do not add you to any list, we do not sell or share them for anyone's advertising, and we do not use them to contact you again.

Currently we keep your name and role for as long as the item you confirmed is on the student's record, or for about 90 days if the link lapsed or you declined. We keep the fingerprint for about 24 months after your answer. If the student removes the entry or closes their account, your details go with it.

The Privacy Notice covers people who are not members, says who else handles information for us, and explains how to ask what we hold about you or to have it corrected or removed.

7.8 Emails you may receive

At most two, both sent only to an address you typed in yourself:

• a message with the one-time code;
• a receipt, if you confirmed and proved an address, with a link to your receipt page.

Both use fixed wording. Neither contains anything the student wrote, the student's name, or any promotion. Each carries a link that stops us ever emailing that address again, and we honor it until you lift it. To do that we keep a scrambled fingerprint of the address on a do-not-email list. We do not write to you again unless you ask us to.

7.9 What confirming does not make you

Confirming does not make you a member, a referee for the student, our agent or our partner. You owe no one a reference, and nobody can reach you through us: we do not pass your contact details to the student, to employers or to anyone who reads the record. We pay nothing for a confirmation and charge nothing for one.

7.10 The terms that apply to you

You are doing a student a favour, and we do not want you to be surprised by terms you never saw.

• What you agree to. The three statements you tick are statements of fact about the student's service. They are not, by themselves, an agreement to our terms. Where the confirmation page also shows a box that names the Notice for Outside Confirmers and this section, you agree to this section, and to your name and role being shown as section 7 describes, when you tick it. Where the page shows no such box, this section and that notice are our notice to you of how the page works.
• What applies to you from the Terms of Use. The sections that section 1.3 of those terms lists for people without an account: in short, that the page is offered as it is, that our liability is limited, and that Ohio law applies. Sections 29 (covering our costs), 30 (the release) and 32.5 to 32.7 (individual claims only, no jury trial, and the time limit for a claim) do not apply to you. We do not ask a person who confirms something for a student to cover our costs or to give up a jury or a class action.
• Your name and role. They are shown on the student's record only as section 7 describes, and you can withdraw the confirmation or hide your name at any time from the receipt page or by writing to us.
• The Privacy Notice applies to what we hold about you. Nothing else in our terms applies to you unless you choose to join.

The Notice for Outside Confirmers is this section on one page, and the confirmation page links to it.

8 Open contributions and open resources

8.1 What they are

Some service leaves a public trace that anyone can open: a change merged into an open-source project, a page transcribed for a public archive, a record in a public nature survey, an edit to an open map, a guide published under an open licence. For these, nobody at an organization needs to confirm anything. Two students open the public page and type what it shows.

8.2 The places we can take

We can take links only at places in our catalogue, because another student has to be able to open the link safely. Currently the catalogue covers open-source code and documentation on a small number of public code hosts, public transcription drives run by national institutions, a research-grade nature record, open mapping, translation of open material, and open resources in a public repository or a public archive. The form lists the exact sites. An encyclopedia-editing place is built and stays closed until we have read that project's own guidance on organized editing.

For each place the form says which kind of link it needs, which permanent reference, and what the page must show. Examples: for a code change, that the project's maintainers merged it and that the project is not your own; for a nature record, that the project's own community has marked it as research quality.

A link must begin with "https" and be at a listed site. If your contribution is somewhere we do not list, you can suggest the site. A suggestion is counted and nothing more. We do not promise to add any site.

8.3 Showing that the account is yours

The first time you log a contribution made under an outside account, you give us the username and we give you a short code to put on that account's public profile. The readers look for it. We do not open the page ourselves. Once two readers have seen the code, the account is treated as yours for a period, currently a year. An outside username can be linked to one member only.

8.4 One entry for one contribution

Each entry needs a permanent reference, and a given reference can be logged once across the whole site. If someone has already logged a contribution, nobody else can log it.

8.5 How it is confirmed

1. Your entry waits for two readers. Each is a member who chose to read links, is at a different college, is not connected with you, and has not read for you within the past year. The reader is told the kind of place and the site. The reader is not told who you are.
2. Each reader opens the link and types what the page shows: the username, the date, the state of the change, the kind of change, any counts you gave, and one sentence of their own.
3. The system compares what the two typed with each other and with your entry. If they agree, the entry is confirmed. If they differ from each other, a third reader is asked. If two readers agree with each other and differ from your entry, it is sent back to you with the fields that differed. You are never told who read it. You can correct it and ask again after a wait, currently 14 days.

Nobody at Tillyard reads the work or judges it, and readers decide nothing. They type what a public page shows, and the comparison is done by rule.

If nobody reads it. An offer that a reader does not take lapses and goes to someone else. Currently, after five days, readers at your own college who are not connected with you may be offered it, and the sentence on your record then says "two students" without "at other colleges". After about three weeks you are told it is still waiting. An entry can wait without limit, and it never reaches The Record unread.

8.6 Labels a reading can add

• A minor change. If both readers describe the change as a typo or a formatting fix, the item says so.
• A second look. For a page that can be undone, one reader is offered a second look about 30 days later, and the item then says whether it was still there.
• A changed link. If you edit the link or the reference after it was read, the item is marked "link changed since it was read" and comes off The Record until it is read again.

8.7 The outside project's own rules

You contribute to an outside project under your own account, as yourself, on that project's terms. We are not part of it.

• Its rules come first. Follow the project's rules on who may contribute, on disclosure of connections, on machine-written or machine-translated text, and on conduct. Where a project asks contributors to disclose why they are contributing, do so.
• Its licence applies. Many projects ask contributors to accept a licence or an agreement that gives the project rights in the contribution. Read it. That is between you and the project.
• You choose the work. We assign no issues, suggest no targets and list no pages to edit. The entry form asks you to confirm that you chose what to work on yourself.
• Quality over number. Currently you can log two open contributions a month, so that members do not flood a project's maintainers. Do not make trivial changes to add entries.
• Do not fight for an edit. A contribution that the project's own community removed, and that you put back yourself, does not count.
• Leave us out of it. Do not mention Tillyard in a contribution, do not ask a maintainer to accept something for the sake of your record, and do not suggest the project has any connection with us.

8.8 Open resources

An open resource is something you wrote and published at a listed place for anyone to use: a guide, a dataset, a worked example, a template.

• The licence. You choose one from a fixed list of open licences. Licences that forbid commercial use or changes are not on the list, because they are not open licences. An open licence, once given, cannot be taken back from people who already have the work.
• A fixed version. You give the reference of the version you want read.
• A question a reader can answer. You may add a question whose answer a person would reach only by following the resource, with the answer sealed. A reader who chooses to follow the resource types what they got and never sees yours. If both readers did so and both match, the item adds "Both followed it and reached the stated result." That sentence says two students got the same answer. It is not a score and not a statement that the resource is correct.
• We do not host it. We keep a link and what the readers typed.

Section 11 applies to resources that touch law, medicine, tax, engineering or investments.

9 Reading links for other members

9.1 Always your choice

Some records rest on a public page, and two students open the page and type what it shows. Members who would like to do that sometimes can join the pool of readers.

• Joining is your choice, and so is every reading. You can turn down any offer, pause, or leave the pool at any time, and nothing else about your membership changes when you do.
• We keep no running total of your readings. The only counter is the one behind the weekly ceiling, and it starts again each week. Your own past readings are listed for you alone. Nothing ranks readers, and no perk, title or standing comes from reading or is lost by not reading.
• Reading is never a condition of anything. A member who has never joined the pool has their own entries read in exactly the same way.
• Nobody is paid to read, and nobody is promised anything for it.
• Currently you need an account at least 14 days old to join. You can hold one reading at a time and take a limited number in a week. Those are ceilings, never targets.

We built it this way on purpose. Reading that was assigned or required would be unpaid work for a company.

9.2 What a reader does

An offer tells you the kind of place and the site, for example "An open-source change on" a named code host. You can take it, decline it, or say that you know the person. If you take it, you open the link, look, and type what the page shows in answer to a few fixed prompts, with one sentence of your own. Then you return the reading, or hand it back if you would rather not finish.

Type what you see. Do not guess. If the page will not open, or you cannot tell, say so. That is a useful answer.

9.3 Blind and random

Offers are drawn at random among readers who are at a different college from the entry's owner, are not connected with them, and have not read for them in the past year. You are not told whose entry it is or what they claimed. After you return a reading you are thanked, and that is all. You never learn whether your answers matched anyone's, and nothing about the result is recorded for or against you.

If you recognise the account, press "I know this person". The offer goes to someone else, and you are not asked why.

9.4 What a reader is not

A reader is a member doing a small thing for another member. A reader is not staff, a judge or an examiner, decides nothing, and does not vouch for the work. The system compares what readers typed. You are not responsible for what happens to the entry.

9.5 Opening an outside page

Links offered to readers are limited to the sites in our catalogue, begin with "https", and are shown in full with the site's name in bold. We do not open them ourselves, so we cannot tell you what is on a page.

Open a link at your own judgment. You should not need to sign in to anything or type anything into the outside page. If a page asks you to, or anything else looks wrong, hand the reading back and report it.

9.6 Your sentence

The one sentence you write is checked by automated safety tools and shown to the entry's owner without your name. Keep it to what the page shows. It can be reported like any other text.

9.7 Reading honestly

• Type only what you saw.
• Do not try to work out who the owner is, and do not contact them about the reading.
• Do not agree answers with another reader or with an owner.

Where a member misuses readings, we may close the pool to that member as the outcome of a case under the Reporting, Enforcement and Appeals Policy.

9.8 What we keep about your readings

We keep your place in the pool until you leave it, what you typed, and your sentence for about 24 months. The typed values that were compared are kept for as long as the item they support, so that the item keeps its basis. If you close your account, your name is removed from your readings and your sentences are cleared.

The Reader Guidelines apply to link readings as they do to other reading.

10 Help tables and study groups

10.1 Not open yet

Records for help tables and study groups are built and are switched off. We are waiting for legal advice on them, and we may decide not to open them. Until they open, the page reads "Help-table records are not open yet." The rest of this section describes how they work if they open.

10.2 What a help table is

The site describes a help table in these words. The screen reads:

A help table is a table you host where you explain something you know to at least two other students. Tillyard counts them from its own logs. You choose the subject and the time; nobody asks you to.

A help table is your own table. We do not ask anyone to host one, set subjects, find learners or check what is said. It is not tutoring provided by Tillyard, a run of tables is not a course, and nobody is paid.

Every help table carries this line:

Explain ideas and methods. Do not do anyone's graded work for them. Your college's rules on academic honesty apply.

10.3 What is counted

Currently a session counts when at least two other members were present for twenty minutes, and up to three count in a week. An item appears on your Record for a term once two sessions have counted and three different learners have attended. One-to-one sessions never count, because nothing that reaches The Record may depend on private one-to-one contact.

The item says how many tables you led, in which subjects, for how many students from how many colleges, with the sentence "Counted from Tillyard's own attendance logs. Nobody typed these numbers in." It says nothing about how well you explained anything or what anyone learned.

If a session is later set aside because of a report, it stops counting, and the item is withdrawn if it falls below the floor.

10.4 Learners

We do not keep a readable list of who sat at whose help table for this purpose. To count different learners we keep scrambled markers, currently for about 12 months after the term.

The Hosting Terms and Disclosure Policy applies to anyone who hosts a table.

11 No professional advice to the public, and the "student exercise" label

11.1 The statement every entry carries

Every entry includes this statement:

I did not give the public advice on law, medicine, tax, engineering or investments on my own account.

Service that consisted of giving a real person advice of that kind, arranged by you and given on your own judgment, cannot be logged here. Do not use Service, or anything else at Tillyard, to offer it.

11.2 What that means in practice

On your own account, do not:

• tell a person what to do about their own legal problem, draft a legal document for them, or speak for them;
• prepare or check a person's tax return, or tell them what to claim;
• diagnose, treat, or tell a person which medicine or dose to take;
• approve a design, a structure, wiring or equipment as safe to build or use;
• tell a person what to invest in, or manage money for them.

Many of these are reserved by law to people who hold a licence, and the rules differ from state to state. Being a student of a subject does not change that.

You may share general information, explain how a system works, point a person to an official source or a professional, and help with tasks that are not advice, such as sorting papers, translating a public notice or setting up a spreadsheet.

11.3 Inside an organization's own programme

Some charities and public bodies run programmes in which trained volunteers help the public with matters of this kind under the organization's own rules, training and supervision. A volunteer there acts for the organization and under its direction, and not on their own account.

Whether a role of that kind can be logged here is still being settled, and the entry form shows what is open. Where it is open:

• the organization, not you and not us, decides what you may do, trains you and answers for the service;
• you follow its rules and hold whatever it requires you to hold;
• the item states your role and dates as the organization's contact confirmed them. It does not say that you gave advice, that the advice was sound, or that you are qualified to give any;
• a qualification you hold from an outside body is listed as something you report holding, with a link to the issuer's own checking page where one exists. We do not issue it and we do not check it;
• nothing on the page means that the programme, or the agency behind it, has any connection with us.

11.4 Subjects we leave out

An open resource or contribution that is a design, a how-to or a practice piece may not be about structures that carry people or load, pressure systems, mains electricity, vehicles, medical devices or weapons. This does not stop you describing ordinary service for an organization that works in those fields, such as cataloguing a museum's collection.

11.5 The "student exercise" label

Where a resource, a piece or an item's page touches law, tax, medicine, engineering or investments, the page carries a fixed line in words such as:

A student exercise. Not advice on law, tax, medicine, engineering or investing.

The line is set by the subject. You cannot remove it or reword it, and you should not describe the work elsewhere as anything more than it is. The line tells a reader how to treat the page. It does not make unsound work sound, and a page without the line is not professional advice either. Nobody should rely on a member's resource for a decision about their own legal, medical, tax, engineering or financial affairs.

11.6 We give no advice either

Nothing on the Service pages, in a guide or in this document is legal, tax, medical, engineering, financial or immigration advice from us.

12 Safety

12.1 We are not there

We do not know the place where you serve. We do not visit, inspect or check any organization, its premises, its staff, its other volunteers or the people it serves. We run no background checks on anyone. We provide no training, supervision, equipment or transport. A line on our pages saying that an organization is listed as tax-exempt says nothing about whether it is well run or safe.

Your safety while you serve is a matter for you and the organization.

12.2 No insurance or cover from us

We provide no accident, medical, liability, vehicle or workers' compensation cover for anything you do as a volunteer, and you are not covered by any policy of ours. Ask the organization what cover it has for volunteers. Check your own health and motor insurance.

12.3 Questions worth asking the organization first

• Who do I report to, and who is in charge when that person is away?
• What training will I get before I start?
• Does your insurance cover volunteers, and for what?
• What checks do you need from me, and what checks have the people I will work beside had?
• What are your rules for working with children, patients or vulnerable adults?
• What do I do if someone is hurt, or if something worries me?
• Will I be asked to drive, lift, use tools or handle money?

A sound organization will have answers. If it does not, think again.

12.4 Children and vulnerable people

If the service brings you into contact with children, patients, older people or anyone else who may be at risk, follow the organization's screening and safeguarding rules exactly. Do not agree to be alone with a child or a vulnerable adult outside the organization's own arrangements. We carry out no checks and hold none, and nothing on your Record says that you have been checked.

12.5 If something happens

• In an emergency, call 911.
• Tell the organization, and use its own procedures.
• If a crime may have been committed, tell the police or the proper authority.
• If another member was involved, you can also report it to us, and the Reporting, Enforcement and Appeals Policy applies. We are not an emergency service, we may not see a report quickly, and what we can do is limited to our own pages.
• Your college's offices, such as a dean of students or a counselling service, may be able to help.

12.6 The people you serve

You owe the people an organization serves the care and the confidence the organization expects of you. Keep what you learn about them private. Do not put their names, pictures or stories into an entry, a résumé line or a post. Take no photographs or recordings without the organization's permission.

12.7 Concerns about an organization or an entry

If you believe an organization on our list is not what it says, or that an entry is false or puts someone at risk, use the report control on the organization's page or the entry. A report here is not a report to any authority. If people are at risk, tell the authority responsible.

13 International students

13.1 The notice on every entry

Every service entry form carries a notice. The screen reads:

If you are in the United States on a student visa, ask your international student office before you volunteer anywhere. We cannot tell you what your visa allows.

13.2 Why we say it

Immigration rules have their own meaning of work, and it is not the same as the meaning in wage law. Unpaid activity can count. Help given free to a business is generally not treated as volunteering at all. Even with a charity, an arrangement can cross a line if you receive anything of value for it, if you fill a role the organization would otherwise pay for, or if it looks like training for paid work. The consequences fall on you and can be serious.

Your college's international student office knows your status and the current rules. We do not.

13.3 What we do and do not do

• We give no immigration advice, and nothing on our pages is any.
• Logging service here is not employment, an internship, practical training or volunteering for us.
• A service item states that the work was unpaid and that you arranged it with the organization. We write no letter about your service, and we never state hours or describe anything as experience gained.
• We have no arrangement to tell any college or immigration authority what members log. The Privacy Notice and the Terms of Use say when we may disclose information, for example where the law requires it.
• We do not know, ask for or record your immigration status.

13.4 Before you serve, and before you log

• Ask your international student office first, in writing if you can, and keep the answer.
• Accept nothing of value for the service without asking the same office.
• Be accurate about what you did. Describe it under volunteering or service, never as employment.
• The same caution applies to joining a venture idea (see the Projects and Collaboration Terms) and to hosting (see the Hosting Terms and Disclosure Policy).

14 Whose work it is

14.1 We take no rights in it

We hold a description of what you did. We do not hold the work, and we claim nothing in it. The text you type into an entry is your content, and the licence you give us for it is the one in the Terms of Use: to store it, show it to the people it is meant for, check it and keep it as a record.

14.2 Between you and the organization

Who owns a thing you made for an organization is for you and the organization to settle. Many organizations expect to own what volunteers make for them, or at least to be free to use and change it, and some will ask you to sign something. If it matters to you, for example because you want to show the work in a portfolio, agree it with them before you start, in writing.

Whatever you agree, do not take or publish the organization's confidential information, its data about the people it serves, or its donors' details.

14.3 Work made for a class or a lab

If the service was part of a course or a lab's work, your college, your instructor or a research sponsor may have rights in what you made or rules about describing it. Check, and answer the question in section 5.3 truthfully.

14.4 Open contributions and open resources

A contribution to an open project is licensed on that project's terms, and its contributor agreement may give the project further rights. An open resource is licensed to everyone under the licence you chose. Neither can be undone for copies people already have.

14.5 Names and marks

Describe an organization by its name, in text only. Do not use its logo, seal or mark on your entry, your Record or your résumé unless it has told you that you may.

15 What The Record says, and how to describe your service

15.1 The sentence on each kind of item

The wording on the page itself is what counts, and The Record and Verification Policy governs it. A page for service with an organization also states that you arranged the work with the organization, and that we did not set it up, direct it or supervise it and are not affiliated with the organization.

15.2 Counts only: no hours, no letters

An item gives counts of things and dates to the day or the month. It never gives hours. We do not issue letters, statements of hours, timesheets or anything else about your service apart from the page itself. If someone needs to check an item, share its link or its code.

Whether your college, a scholarship or anyone else accepts a Record item toward a requirement of theirs is their decision.

15.3 On a résumé

Put service under Volunteering or Service. Keep it out of Experience. Use the wording the item gives you, or say less. In particular:

• say that it was unpaid;
• name the organization you served, not Tillyard, as the place you volunteered;
• if the item says "Unverified contact" or "Organization not yet checked", do not describe it as verified or checked;
• do not write that Tillyard verified, approved or supervised your service. We recorded who confirmed it.

15.4 Who can see an item

You choose who can see each item on your Record, as The Record and Verification Policy describes. An organization's own page on our site never shows who served there.

16 Accuracy, changes and withdrawal

16.1 Keeping it accurate

An item must stay true. If you learn that something in a confirmed entry is wrong, correct it, even though correcting it takes the item off The Record for a while.

16.2 Changing a confirmed entry

If you change the title, the description, the dates, the organization, the link or the reference of a confirmed entry, the page warns you first. The entry is then marked "Changed since it was confirmed" and comes off The Record until your contact has looked at the new version, or the link has been read again.

16.3 If your contact withdraws

A contact can withdraw a confirmation at any time, from their receipt page, without giving a reason. When they do:

• the item no longer stands as confirmed, and it comes off your Record at once. Anyone who opens its old link sees that the confirmation was withdrawn, with no reason given;
• you are told on the site, and by email where we are able to send one, that the confirmation was withdrawn. You are not told why;
• you take the line off your résumé and off any profile where you have put it.

A confirmation belongs to the person who gave it. You cannot appeal a contact's choice to withdraw. You can correct the entry if something in it was wrong, ask someone else at the organization to confirm it with a new link, or add it to your Record as self-reported. If you believe the withdrawal was made by someone other than your contact, tell us through the dispute form.

A contact who hides their name has not withdrawn. The item stays and says "a contact who asked not to be named".

16.4 If a later look finds a change gone

Where a reader's second look finds that an open contribution is no longer there, the item comes off The Record until it is read again, and you are told. You can ask for it to be read again after the wait.

16.5 If the organization is not eligible

Section 4.5 applies. The items are withdrawn, and you can dispute that if you believe we have the organization wrong.

16.6 While we look at a report

If an entry, an organization, a confirmation, a co-participant's part or a reader's sentence is reported, we may hide it while we look. While an entry is hidden, your contact's link shows that the request is paused, offers to readers lapse, and the item is held off your Record. A hold is a pause. It is not a finding.

16.7 If we withdraw an item

We may withdraw or set aside an item, a confirmation or a reading where we believe it is false, was obtained dishonestly, breaks these terms, or should not stand for another reason the Reporting, Enforcement and Appeals Policy gives. We aim to tell you in neutral words. That is a decision of ours, and you can ask for a second look as that policy describes.

16.8 Removing an entry yourself

You can remove an entry at any time. Its item is withdrawn from your Record, and the contact's details kept with it are deleted. Currently, drafts and entries that were sent back or whose link ran out are deleted if you leave them untouched for about six months, after a notice.

After an entry is withdrawn, its permanent reference stays reserved, and the same title for the same organization cannot be logged again by the same member. This stops a withdrawn item being put straight back.

16.9 Disputes by anyone

Anyone, member or not, can dispute a service item, a confirmation or the naming of a person or an organization, through the form at tillyard.org/dispute. The Disputes and Corrections Policy says what is settled by rule at once and what goes to a person. Raising a dispute in good faith never costs anyone their standing.

16.10 Dishonest records

Logging service that did not happen, overstating it, answering your own link, arranging a false confirmation, pressing a contact, or using a borrowed outside account are serious breaches. Where we find one we may withdraw every item involved, close Service or the pool to the member, and act under the Reporting, Enforcement and Appeals Policy, up to removal.

17 Organizations and people named here

17.1 If your organization is named

A member has said they did unpaid work for your organization, and may have asked someone there to confirm it.

• Your organization is named in text only because of that, on the member's own entry and on any item they share.
• It has a page on our site that signed-in members can open, showing its name, place, a status line and a count of confirmed entries. The page lists no names.
• Being named does not make your organization our partner, client or sponsor, and we do not say that it is. We use no logo or mark of yours.
• We send your organization nothing. Any message your staff received about a confirmation came from the student, except a one-time code or a receipt that we sent to an address a member of your staff typed in.

17.2 What your organization can ask for

Write from an address at your organization to legal@tillyard.org, or use the dispute form, if:

• you want the organization's name corrected, or taken off our pages;
• you believe the organization is described wrongly, for example as a charity when it is not;
• someone confirmed a student's work who had no authority to, or the confirmation is untrue;
• you would like students to stop sending confirmation links to your staff. Tell us, and we may stop new links being made for your organization;
• you never want our codes or receipts sent to an address. The link in any such message does this in one step.

Where a request comes from a confirmed address at the organization named, we may hide the name or the confirmation at once while a person looks. The Disputes and Corrections Policy says more.

17.3 People named or described in an entry

No entry should name or identify a person the organization serves, a donor, or any private individual. If you find that one does, use the dispute form or the report control. Section 5.4 states the rule for members.

18 Your information

This is a summary for members. The Privacy Notice and the Data Retention Schedule govern, and the periods are current settings. Section 7.7 covers contacts.

Your copy. The data export in your account includes your entries, your parts on other entries, the confirmations on your entries (their state, the contact's name, role and mail domain, and the date), your outside accounts, your pool membership, your own readings, your tallies and the organizations you added.

If you close your account. Your entries are deleted, with the confirmations, parts and readings attached to them. Your parts on other members' entries are removed, and those members' items are corrected. Your name is removed from readings you gave, and the compared values stay so that other members' items keep their basis.

19 Our role, and what we may do

19.1 What we may do

Where we believe these terms, the Community Guidelines or the law call for it, or that it is needed to protect a person or the service, we may:

• look an organization up, change its status line, merge duplicate organizations, or mark an organization not eligible;
• hold, hide, withdraw or restore an entry, a co-participant's part, a confirmation, a reader's sentence or an organization's name;
• set a reading aside, or ask for an entry to be read again;
• close the readers' pool, or Service, to a member;
• open, close or change a kind of entry or a place in the catalogue, and change the limits;
• take any other step the Reporting, Enforcement and Appeals Policy and the Terms of Use allow.

We do not promise a particular outcome or a time for any of these.

19.2 Decisions made by rule

Much of Service runs by rule without anyone at Tillyard deciding: a contact's answer, withdrawal or hidden name taking effect; the kind-of-address label; a link or an offer running out; the comparison of readings; two of the organization lines in section 4.4; and a flag closing after a period. Each is recorded as a decision made by rule. The owner of the company can review and reverse any of them, and that review is recorded too.

19.3 Capacity and switches

The service runs within daily capacity limits. When the day's allowance for email is short, we send no codes and no receipts, and a contact can confirm as an unverified contact and add an address later. When the day's allowance for writing records is short, logging and editing may pause until the next day. Service is built so that a contact's answer, a contact's withdrawal and a reader's return of an open reading still go through at those times. We do not promise that any page is always available.

Each kind of entry, each place that opens by staff decision, codes by email, and the readers' pool can be switched off by us.

19.4 A second look

If we make a decision about your entry, your reading or your account and you disagree, the Reporting, Enforcement and Appeals Policy says when and how you can ask for a second look.

20 Responsibility

20.1 Between you and the organization

Your service is an arrangement between you and the organization. What you agreed to do, how you were treated, what you made, any harm to you or caused by you, and any disagreement about it are between the two of you. We are not a party to it and we are not responsible for it.

20.2 Between members

Where other members took part with you, or read a link for you, each acted for themself. We are not responsible for what another member did or did not do. The Terms of Use contain a release that applies to disputes between members, with exceptions that those terms set out.

20.3 If you rely on a service item

A service item states what a member says they did and who confirmed it, in exact words. We did not arrange, see or check the service. We did not check who the contact is beyond any email address they proved, and the page says which case applies. A look-up of an organization is a look at a public list on one day. If you are an employer, a college or anyone else deciding something on the strength of an item, read the "How we know" line and treat it as the limit of what the page tells you. The Terms of Use and The Record and Verification Policy limit our responsibility to people who rely on a record.

20.4 The Terms of Use apply

The sections of the Terms of Use on disclaimers, limits on our liability, the costs you agree to cover and disputes between members apply to Service and are not repeated here. They apply to contacts and to readers of an item as those terms describe. The governing law and the place where cases are heard are the ones the Terms of Use set.

21 Common questions

Can Tillyard help me find somewhere to volunteer? No. We keep a record of service you have arranged. Your college's service office or the organization itself is the place to start.

Can I log my hours? No. We record what you did and counts of things. Nothing here records hours.

Can you write a letter confirming my service? No. The item on your Record is the record. Share its link or its code with whoever needs to check it.

My contact has left the organization. Ask someone else there who knows what you did, and make a new link for them. If nobody can confirm it, you can add it to your Record as self-reported.

My contact only has a personal email address. They can still confirm. The item will say "Unverified contact", and you should describe it that way.

The organization is a small group, or a place of worship, and is not on the federal list. You can still log it as a charity if it is one. If we look and do not find it, the item says so and adds that some real charities are not on the list.

I volunteered in a charity's thrift shop. That is the commercial side of a charity, and it cannot be logged here.

I served in a programme that paid a living allowance. That is not unpaid, so it cannot be logged as service. You can describe it accurately elsewhere on your résumé, or add it as self-reported.

I fixed a bug in an open-source library that a company runs. At present that cannot be logged. Contributions count where a public institution, a charity or a volunteer community runs the project.

Can someone at my college confirm service I did for the college? Yes, if the college is a public body or a charity and the person holds a role that lets them say so. An item confirmed from a college address notes that students also hold addresses there.

Can I log tutoring? One-to-one tutoring, and paid tutoring, cannot be logged. Records for help tables are not open yet.

I am on a student visa. Ask your international student office before you volunteer anywhere. We cannot tell you what your visa allows.

My contact withdrew. The item is off your Record. Take the line off your résumé. You can ask someone else at the organization, correct the entry, or keep it as self-reported.

I confirmed something and have changed my mind. Open your receipt page and withdraw. If you have lost it, use the dispute form.

Does a service item count toward my college's service requirement? That is your college's decision. We give no hours and no letters.

22 Changes to this document

We may revise these terms. When we do, we change the version number and the effective date at the top. If a change matters to members who log service, we aim to say so on the site before it takes effect, and we may ask you to agree to the new version before you log another entry.

The statements a member ticks, and the statements a contact ticks, are kept in the version that was shown at the time. A later change to the wording does not change what a person stated.

23 Contact

• Questions about an entry, a link, a reading or a service item: support@tillyard.org
• An organization with a concern about being named, about a confirmation, or about links sent to its staff: legal@tillyard.org
• A contact who cannot reach their receipt page, or anyone who wants to dispute or correct something, with or without an account: tillyard.org/dispute
• Accessibility: accessibility@tillyard.org
• By post: Tillyard, 10602 York Rd SW, Etna, Ohio 43062

Questions about this document

support@tillyard.org

Legal notices

legal@tillyard.org

By post

10602 York Rd SW, Etna, Ohio 43062

For anything else, see where to send what.

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