Disputes and Corrections Policy

In short

• One door, for anyone. The dispute form is at tillyard.org/dispute and is linked from the pages it applies to as "Something wrong here? Dispute or correct it". You do not need an account, and it costs nothing.
• Seven kinds of dispute. A payment or refund problem. A page or record about you that is wrong, or that names you without your agreement. A confirmation you did not give. Credit on a project or a paper that is wrong. A decision about your paper, record or account. A title or record you believe is false. Something else.
• Some disputes settle at once, by rule. A confirmation you did not give is withdrawn as soon as you prove the address it was given from. A questioned credit line is marked straight away. A name is hidden straight away when the request comes from the organization named. A refund request inside 30 days is acknowledged straight away.
• Everything else goes to a person, in order of seriousness. At present that person is the owner. We do not promise an outcome or a response time, except where a law sets one.
• Tillyard cannot accept tips or donations yet, so no payment to us has been made. Tips are refunded on request within 30 days, in full, unless you have already disputed the payment with your bank. Bank disputes are handled by your bank and our payment processor, and your rights with your bank are untouched.
• If you are not a member and you are named on a record, project, organization or profile page, you can have your name taken off. You do not need to give a reason. A name in a published paper is for the editor to decide (section 5.2).
• Public pages are corrected in the open. A page that comes down leaves a short neutral marker with no name and no reason, so that old links do not fail and nobody is accused in public.
• Members contest decisions through the same door. It leads to the single appeal in the Reporting, Enforcement and Appeals Policy.
• Disputing in good faith never costs you your standing. Nobody may retaliate against you for it, and that includes us.
• We decide what the platform shows. We do not decide legal rights between people. Using the form gives up none of your rights.

If this summary and the full text below ever differ, the full text governs.

1 About this policy

1.1 What it is for

A platform that keeps records about people will sometimes get them wrong, and people will sometimes disagree about what is true. This policy gives everyone affected a consistent way to say so and sets out what we do next.

1.2 Who can use it

Anyone. In particular:

• members, about their own records, credits and decisions;
• outside confirmers, who confirmed a member's claim from their own organization's email address, or whose name appears as if they had;
• people named on a page, such as a supervisor, a co-author, an adviser or a contact;
• organizations, colleges and employers named on a page, through a person with authority to speak for them;
• people who left a tip or made a larger tip;
• former members;
• anyone who believes a record here is false, including an employer, a recruiter or a college checking a résumé.

1.3 Dispute, report, appeal or legal claim

These are different things, and it helps to pick the right one. If you pick the wrong one, we may move it to the right place and tell you.

1.4 How this policy fits with our other documents

• The Terms of Use are the contract. Their section on disputes and corrections is a summary of this policy.
• The Reporting, Enforcement and Appeals Policy governs reports about conduct, holds, the steps we may take against an account, and how an appeal is run.
• The Tips and Larger Payments Terms govern tips, refunds, larger payments and sponsorships.
• The Editorial Policy of Tillyard Research and the Author Agreement and Licence govern papers: corrections, editor's notes, withdrawals, retractions and who is listed as an author.
• The Standard Team Agreement governs who owns a team's project and what happens when someone leaves.
• Section 7 of the Service and Volunteering Terms tells a person who is asked to confirm something what will be shown and what we keep.
• The Copyright Policy and the Intimate-Image Removal Policy govern the two processes whose content is set by law.
• The Privacy Notice and the Data Retention Schedule govern what we hold about you and for how long.
• The Record and Verification Policy explains what each kind of Record item says, who confirmed it and what each status means.
• The Trademark and Brand Use Policy covers the use of names and marks, including college names.

Where two documents cover the same point, the more specific one governs. For example, the Tips and Larger Payments Terms govern the refund of a tip, and the Editorial Policy of Tillyard Research governs the wording of a retraction notice. Where nothing more specific exists, this policy applies. Section 37.5 of the Terms of Use sets the order among all our documents, including the sections of those terms that prevail over every other document.

1.5 Words we use

Words that have one meaning in every one of our documents, such as member, visitor, staff, the editor, record item, hold, case and tip, are defined in Definitions. The words below are added for this document's own subject, or repeated from Definitions for convenience. If a repeated meaning ever differs, Definitions governs the meaning of the word.

• We, us and our mean Tillyard, which operates the platform.
• The platform means the website at tillyard.org and everything it offers.
• A member is a person who holds an account.
• Staff means the owner and any person who works for us under a paid, written contract and holds a staff account. At present the owner is the only member of staff. Members are never staff, and no member is given any power over another member's content or account, whatever title or history that member has. The owner is the president, who runs Tillyard day to day, and is at present also the editor of Tillyard Research.
• Dispute means telling us, through the dispute form or one of the controls described here, that something the platform shows or did is wrong.
• Ticket means the reference you are given for a dispute. The status page is the page where you can check a ticket.
• The Record means the set of pages that state what a member did and who confirmed it. A Record item is one entry.
• Confirmation means a statement by someone other than the member that they saw, read or took part in what a Record item describes.
• Outside confirmer means a person who is not a member and who confirms a member's claim from their own email address.
• Organizational address means an email address at an organization's own domain, as distinct from a free webmail address.
• Standing rule means a rule the platform applies automatically, without waiting for a person. Something settled by rule was decided that way, and is recorded as such.
• Correction means a visible change to a public page that fixes a mistake.
• Withdrawn describes a Record item or a paper that has been taken back, by the member or by Tillyard.
• Tombstone means the short page left at the address of something that was withdrawn or is no longer listed, so that old links lead somewhere and say something true.
• A hold hides an item from everyone except its author while a person looks at it. A hold deletes nothing, adds no strike and is not a finding that a rule was broken.

1.6 How to read "may", "aim" and "currently"

When this policy says we may do something, it describes something we are allowed to do and can choose not to do. When it says we aim to do something, it describes what we try to do, not a commitment about a result or a time. Currently and at present describe how the platform works on the date of this version, which can change.

When a document of ours uses the word will for something we do, we mean it as a commitment, and every commitment is listed in Schedule 1 of the Terms of Use. A statement of how the site works describes the site as it is on the date of this document, and we mean it to be true on that date. It is not a promise that the site will stay that way (Definitions, section 2). Where this policy says something happens "at once", it describes how the platform is built to work. "At once" means when the platform processes the step, which is normally immediate and can be delayed when the platform is paused or at a capacity limit.

2 The one door

2.1 Where it is

The dispute form is at tillyard.org/dispute. A link to it, reading "Something wrong here? Dispute or correct it", appears on the pages it applies to, such as public Record pages, published papers, organization entries and project pages.

Opening the form from that link tells us which page you mean. If you go to the form directly, you can give the address of the page or the code printed on a Record item.

2.2 What the form asks

1. The kind of dispute, from the seven in sections 4 to 10.
2. What it is about: the page, the Record item, the payment or the decision.
3. What is wrong, in your own words, and what you would like to happen.
4. An email address where we can reach you. It is also how you check your ticket.
5. Your name, and how you are connected to the matter, where that is needed to act on it. For example, that you are the person named, that you speak for the organization named, or that you are on the team.

Each kind of dispute needs a little more, which the sections below list.

You cannot attach files, because the platform accepts none. Describe what you have, and give the address of a public page if that helps. If we need to see a document, such as a court order or a letter from your organization, we tell you how to send it.

2.3 Showing that it is you

We ask for as little as will do.

• A code sent to your email address shows that the address is yours. For most disputes that is all we need. The site cannot send email yet, so it sends no codes: a person reads each dispute and replies by hand from support@tillyard.org.
• An organizational address carries more weight where the matter concerns that organization. A request about a confirmation or a name tied to an organization is strongest when it comes from an address at that organization.
• Members can sign in, which shows who they are. A dispute about a decision on your own paper, record or account needs you to be signed in or to write from the email address on the account.
• We do not ask for identity documents, and please do not send any. We do not want a copy of your passport, your licence or your student card.

If we cannot tell whether a request really comes from the person it claims to come from, we may ask a question, ask you to write from a different address, or decline to act until we can.

2.4 The ticket and the status page

When you send the form you are given a ticket. You can check it on the status page by entering the ticket and the email address you used. The status page shows where the ticket stands in a few words, such as received, being looked at, waiting for you, or closed. It does not show case notes or anything about another person.

Keep the ticket to yourself. Anyone with the ticket and your email address can see its status.

The site does not send email yet, so keep your ticket and check the status page. A person may also reply by hand. Email from the platform can be delayed on a day when it has reached its sending limit. The status page does not depend on email.

2.5 If you cannot use the form

The form sits behind an automated bot check and has limits on how often it can be used. If you cannot complete the check, the form will not load, or the platform is paused, write to support@tillyard.org or by post to Tillyard, 10602 York Rd SW, Etna, Ohio 43062. We open the ticket for you.

If a disability or anything else makes the form hard to use, write to accessibility@tillyard.org and we can take the dispute another way.

2.6 Acting for someone else

• A lawyer or another representative may send a dispute for a person who has told us in writing that they act for them.
• An organization acts through a person with authority to speak for it, writing from an organizational address. Say what your role is.
• Someone who cannot act for themselves, or a person who has died: a person with legal authority over their affairs may write to legal@tillyard.org. We ask for evidence of that authority.
• Parents, partners and friends of an adult member cannot dispute something on the member's behalf without the member's agreement, and we do not discuss a member's account with them.

2.7 One dispute for each matter

Send one dispute about each matter. If you have more to add, reply on the same ticket. Several disputes about the same thing are joined together and do not add weight.

You can withdraw a dispute at any time by replying on the ticket. Where the dispute had marked something as disputed, withdrawing it clears the mark.

2.8 The text you type

What you type in the form passes through the same automated screening as other text on the platform, and is read by staff. Do not include card numbers, passwords, sign-in codes or other people's private details beyond what the dispute needs.

2.9 What it costs

Nothing. There is no fee for raising a dispute, for a correction, for having a name removed or for an appeal. The tip button is kept off the dispute form, and whether you have ever left a tip plays no part in the outcome.

3 How a dispute is handled

3.1 Two tracks

A dispute goes one of two ways.

• Settled by rule. Where a safe rule exists, the platform applies it at once and tells the people affected. Nobody has to wait for a person.
• Looked at by a person. Everything else is put in a queue in order of seriousness and considered by staff.

It is designed this way so that one person is not the bottleneck for things that have an obvious and reversible answer.

3.2 What "settled by rule" means

A standing rule does a small, reversible thing in a situation where waiting would be worse than acting. The rules in force are these.

Three things are true of every outcome reached by rule.

• It is recorded as a rule decision. The staff action log shows that a rule decided it, and which rule. Where the outcome shows publicly, the page says what actually happened and does not suggest that a person reviewed it.
• It can be undone. The owner can review and reverse any outcome reached by rule.
• You can ask for a person to look. If a rule produced a result you think is wrong, say so on the ticket or send a new dispute. Asking for that does not use up your appeal.

A paper is never accepted by a standing rule.

3.3 Looked at by a person

Staff read the dispute, look at the record concerned and its history, and may ask you or the other people involved for more. At present "staff" means the owner. No member, whatever their title, decides another member's dispute. Teammates and fellow officers are sometimes asked by the platform what they know, as section 7 describes, and their answers are theirs, not a decision of Tillyard.

3.4 The order of work

Disputes are taken in order of seriousness, and within that, oldest first. A dispute is treated as more pressing where:

• a person's safety or privacy is at risk;
• a public page is wrong in a way that is doing harm now;
• a law sets a deadline;
• money is involved and a refund period is running;
• a person who is not a member, and never agreed to be here, is affected.

We do not publish response times, because one person cannot promise to meet them every day of the year.

3.5 Hearing the other side, and what they learn about you

Where a dispute affects a member's record, we aim to tell that member what is disputed and give them the chance to answer, either before a person decides or, where a standing rule has already acted, straight afterward.

What the other person learns about you depends on the kind of dispute.

• Some disputes cannot be made without the other person knowing who you are. If you are the person named on a page, the confirmer, or a teammate questioning a credit line, the member will know or be told who raised it. A credit question on a project is made in the open: the teammate sees your name.
• A challenge to someone else's record (section 9) is treated like a report. We do not tell the member who raised it, within the limits on confidentiality set out in the Reporting, Enforcement and Appeals Policy.
• In every case we tell the member what is disputed, and no more about you than the dispute needs. We do not pass on your email address.

3.6 Marks and holds while a dispute is open

While a dispute is open, the item it concerns may be marked as disputed, have part of it withheld, or be held, depending on the kind. Any of these is a way of being careful while the matter is unsettled. None of them is a finding that anyone did anything wrong, and the pages that show a mark say so in neutral words.

3.7 What we decide

We decide what the platform shows and does: whether a line stays on a record, whether a name is displayed, whether a page is corrected or comes down, whether a refund is made, whether a decision of ours stands.

We do not decide legal rights between you and another person. We do not rule on who owns a piece of work, whether a statement is defamatory, whether a contract was broken or whether anyone is owed money by anyone but us. Where a dispute turns on a question like that, we may mark the item, hold it or take it down until the people involved settle it or a court decides, and we follow a valid court order.

3.8 Possible outcomes

Depending on the kind of dispute, a person may:

• make no change, and say so;
• correct a fact, a date, a count, a name or a spelling;
• hide or remove a name;
• add or clear a mark that an item is disputed;
• ask for something to be confirmed again;
• withdraw a confirmation, an item, a credit line or a title;
• restore something that was withdrawn, hidden or marked;
• add a correction notice or an editor's note to a paper, or retract it, under the Editorial Policy of Tillyard Research;
• make a refund;
• change or reverse an earlier decision of ours;
• open a case about a member's conduct, where the dispute shows a breach of the Community Guidelines, such as an invented confirmation. That case then follows the Reporting, Enforcement and Appeals Policy, with its own notice and appeal.

3.9 Telling you

We aim to tell you, on the ticket and by email, what was decided. If the result changes a public page you will be able to see it there. We usually cannot tell you what, if anything, was done about another member's account, because that is their information.

3.10 If you disagree with the result

• If you are a member and the result is a decision about your own paper, record or account, you have the single appeal described in the Reporting, Enforcement and Appeals Policy.
• If you are not a member, or the result was about someone else's record, reply once on the ticket with anything we did not have. We may look again. At present the person who looks again is likely to be the person who decided the first time.
• In either case your legal rights are unaffected (section 16).

3.11 If nobody acts

Nothing in this process is meant to wait forever on one person.

• Where a standing rule sets a time, the rule applies when the time is up. Sections 6 and 7 give the times.
• A ticket that is waiting for an answer from you may be closed if we do not hear back. Replying reopens it.
• A dispute that needs a decision from staff stays open until a person decides it. We do not close one unanswered, with the one exception described in section 7.3.

4 A payment or refund problem

The Tips and Larger Payments Terms govern. This section explains how a payment problem moves through the dispute form.

4.1 What this covers

• A tip you left and want back.
• A charge you do not recognize, or that was made with your card without your permission.
• A tip charged twice, or for the wrong amount.
• A refund you were told was made and that has not arrived.
• A question about a larger tip or a sponsorship.
• Someone asking you for money in our name.

4.2 How tips are paid, and why that matters here

Tips are paid on a page hosted by our payment processor, Stripe. The platform itself takes no payment, never receives your card number, and stores nothing about a tip. The owner can see a payer's name, email address and amount in the company's Stripe account, and uses those only to handle refunds, payment disputes, accounting and tax.

Tips are not linked to member accounts. A payment dispute is handled by the email address you paid with, whether or not you have an account, and we do not look up whether a payer is a member.

4.3 What to give us

• The email address you entered on the payment page.
• The date, as near as you can, and the amount.
• The receipt number from Stripe's receipt, if you have it.
• What you want: a refund, an explanation, or a correction.
• If the card was used without your permission, say so.

Never send a full card number or a security code. We do not need them, we do not want them, and the form is not the place for them. The email address, the date and the amount are enough to find most payments, so you do not need to give any card details at all.

You do not have to give a reason for wanting a tip back.

4.4 What happens at once

You are given a ticket. If you ask for a refund and say you paid within the last 30 days, the request is acknowledged automatically and placed in the payments queue for the owner, with the steps to carry it out.

The platform cannot make the refund itself. It holds no keys to the payment processor, by design. A person makes the refund in Stripe.

4.5 What a person does

The owner finds the payment in Stripe from what you gave us, makes the refund or answers your question, and records the date, the amount and the outcome against your ticket in a payments log. That log never holds card details.

4.6 The refund rule

• Within 30 days of paying: ask, and we will refund the full amount. You do not have to say why.
• The one exception: if you have already disputed the payment with your bank or card issuer, we cannot refund it while that dispute is open. The payment processor does not allow a refund outside the bank's process, and the bank's process decides the outcome.
• After 30 days: a refund is at our discretion. Tell us the circumstances.
• A card used without permission: tell us whenever you find out. Where we can find the payment and it has not been disputed with the bank, we aim to refund it whatever the date.
• Refunds we choose to make: we may refund a tip without being asked, for example one we believe was meant to influence a decision, one made by a person under 18, or one made with a card that looks stolen.

4.7 How a refund reaches you

• A refund goes only to the original payment method. We do not refund by cash, by check, to a different card or by transfer to a bank account.
• You receive the full amount you paid. The processor keeps its own fee, and that cost is ours.
• How long it takes depends on the processor and your bank. It is often several business days before it shows on a statement.
• If your card is in another currency, the amount you see may differ slightly from what you paid, because of exchange rates or your bank's charges. We do not control those.
• The only receipt for a tip or a refund is the processor's own.

4.8 A charge you do not recognize

We are not taking payments yet, so a charge in our name today did not come from us: tell your bank. Once tips open, a tip should appear on your statement as Tillyard or something close to it, though how it appears depends on your bank. If you see such a charge and did not make it, tell us through the form or tell your bank. If someone used your card without permission, your bank is also the right place to report that, and it can replace the card.

4.9 Disputing a payment with your bank

You may have the right to dispute a card payment with your bank or card issuer. That right is yours, and nothing here asks you to give it up or to come to us first.

Some things worth knowing:

• Asking us is usually quicker. A refund from us normally reaches you sooner than a bank dispute is decided.
• Your bank's time limits keep running while you write to us. Banks and card issuers set deadlines for raising a dispute. If yours is close, go to your bank.
• Once a bank dispute is open, the form cannot refund you. The processor's rules prevent it, and the bank decides.
• Please do not do both for the same payment. Asking us for a refund and opening a bank dispute at the same time can delay both.
• We may accept the bank dispute or answer it with the facts. For a tip, we usually accept it.
• A bank dispute does not affect your standing. Tips are not matched to accounts, and disputing a payment is not a breach of any rule here.

Bank disputes are handled in the payment processor's own system and not on the platform. We keep only a log entry with the date, the amount and the outcome.

If several bank disputes arrive together, which can be a sign that stolen cards are being tested, we may switch off the tip links for a time.

4.10 Larger payments and sponsorships

A larger tip or a sponsorship is arranged in writing and governed by its own letter. A question or a disagreement about one goes to the contact named in that letter, or to legal@tillyard.org. You may also open a ticket through the form. Any refund goes only to the original payment method.

A payment or sponsorship gives no ownership in the company, no financial return, and no say over editorial decisions, readings, records, moderation or anyone's standing. A disagreement about one changes none of that.

4.11 What we cannot do

• See your full card number, or change how a charge appears on your statement.
• Refund to anything other than the original payment method.
• Reverse a bank dispute once the bank has decided it.
• Give you a tax receipt. We cannot yet say whether a tip can be deducted.

4.12 If someone asks you for money in our name

We never publish our bank account details. We never ask anyone to pay by wire transfer, by cryptocurrency or with prepaid cards, and no member of staff will ask you for a sign-in code. If someone claiming to act for Tillyard does any of that, treat it as a fraud, do not pay, and tell us at support@tillyard.org.

5 A page or record about me is wrong, or names me without my agreement

This section covers two different people: a member whose own record is wrong, and a person who is not a member and finds their name here.

5.1 If you are a member and your own record is wrong

What you can change yourself, now.

• A self-reported item: edit it or delete it.
• Who can see each item: "Only me", "Anyone with the link" or "On my public page". Setting an item to "Only me" makes any link you have given out read "no longer listed".
• Your public page, your directory listing and whether search engines may list you.
• Your profile text and interests.

What you cannot edit. A recorded item, meaning one that came from something you did on the platform and that someone else confirmed, cannot be edited by you. That is what makes it worth showing to anyone. If a fact on it is wrong, tell us.

What to give us. Which item (opening the form from the item does this); what is wrong; what it should say; and how the right answer can be checked.

What happens. A correction goes back to the part of the platform the item came from.

Possible outcomes. The item is corrected. A fresh confirmation is asked for. Nothing changes, and we say why. Or, if you prefer, the item is withdrawn.

Your name. If you have changed your name and an old one still shows somewhere it should not, tell us. You do not have to explain the change.

Taking yourself out of public view. You can stop sharing any item, or everything public, at any time, from your own settings. You do not need the form for that.

5.2 If you are not a member and your name is on a page

People who never joined Tillyard can still be named here, because members write about what they did and with whom. Your name might appear:

• as the contact who confirmed a member's service record, with your role and the domain of your email address;
• in the byline or acknowledgements of a paper, or in its text;
• on a project page, an organization entry or a help-wanted card;
• in a member's self-reported item or profile text.

What you can ask for. That your name be taken off. You do not need to give a reason, and you do not need an account.

What to give us.

• The address of the page, or the code on the Record item.
• Your name as it appears there.
• An email address that we can confirm with a code. If the page ties you to an organization, write from an address at that organization if you can.

What happens at once. If the request comes from an address at the organization named, and you confirm that address with a code, your name is hidden straight away while a person reviews the request.

What goes to a person. Every request is then looked at by staff. A request from any other address is queued for a person, who may hide the name in the meantime.

What a person decides.

• On a Record page, a project page, an organization entry, a card or a profile, where you are named as a contact, a confirmer, a supervisor, an adviser, a collaborator or similar: once we are satisfied that the request comes from you, or from the organization named, we remove or hide your name. Your wish is enough.
• In a paper, the editor decides, under the Editorial Policy of Tillyard Research. A paper may properly name the author of a work it cites, a public official acting in a public role, or a person in a published source it discusses. Authors promise that no private individual's personal details appear without that person's agreement, and where that promise was not kept the editor may remove the passage, correct the paper, add a note or retract it.
• In private places, such as a note or a table's chat, we cannot see what was written unless someone who can see it reports it. If you have been shown something of that kind, the person who showed you can report it, or you can use the public report form.

What the page shows afterward. Neutral words in place of your name. On a service record, for example, the item says it was confirmed by "a contact who asked not to be named". If the item's confirmation depended on you being named, the item may show that it is no longer confirmed by a named contact, or it may come off the member's Record.

What the member is told. That a person named on their item asked not to be named. Your reasons and your email address are not passed on.

If the name comes back. A member who puts back a name that was removed at the named person's request has broken our rules. Tell us on the same ticket.

If more than your name is wrong. If the page says something false about you, say what, and what the truth is. If the page shows a confirmation you did not give, section 6 is faster. If the page is being used to harass you, use the report form as well.

What we cannot do. We cannot recall copies that other people made, such as a résumé already sent or a screenshot. Section 11.9 explains what we can and cannot do about search engines and archives.

5.3 If you speak for an organization that is named

A charity, a public body, a company, a lab or a student group may be named on a member's record, most often as the place where the member volunteered or held a role.

A person with authority to speak for the organization can tell us that:

• the organization's name is wrong or misspelled;
• the organization does not confirm what the item says;
• the person who confirmed it had no authority to, or does not belong to the organization;
• the page suggests a tie between the organization and Tillyard that does not exist.

Write from an organizational address and say what your role is. A person looks. We may correct the name, mark or withdraw the item, hide a confirmer's name, or leave the page as it is and tell you why. A statement that a member volunteered somewhere is the member's claim about their own life, and we do not remove it only because the organization would prefer not to be mentioned. Whether it is confirmed is a different matter, and it is one the organization controls.

Where staff conclude that an organization named on service records is not a registered charity or a public body, every item naming it may be withdrawn, with a neutral notice to the members concerned and a link to the dispute form.

Record pages say that Tillyard is not affiliated with the organizations and colleges named on them. Concerns about the use of a name or a mark are also covered by the Trademark and Brand Use Policy.

5.4 If you speak for a college

College names appear here as facts about where members study. We use no college's logo, seal or colors, and every relevant page says we are not affiliated with or endorsed by the college. A college that believes a page goes further than that can use the form or write to legal@tillyard.org. The Trademark and Brand Use Policy says how we respond. A college has no authority over what members record here, and is not given information about a member except as the Privacy Notice allows.

6 I did not give this confirmation

6.1 What a confirmation is

Some Record items say that someone other than the member confirmed them. For an outside person, the page reads "confirmed from an @organization.org address by" the person's name and role, or, where the confirmation came from a free webmail address, that it was confirmed by an unverified contact.

A confirmation is given like this. The member shares a link. The outside person opens it, reads the claim, and if they choose to confirm, types their own email address and enters a code sent to it. Members never type someone else's address into the platform. Section 7 of the Service and Volunteering Terms sets out what the confirmer is shown and what we keep.

6.2 If you did confirm, and want to change that

You do not need the dispute form. The receipt page you were shown when you confirmed has three controls. If you gave an organizational address, the receipt email links to the same page.

• Withdraw my confirmation. It comes off the member's Record at once, and the member is told.
• Hide my name. The item then says it was confirmed by a contact who asked not to be named.
• Add my work address, if you confirmed without one.

You may withdraw for any reason or none. You do not owe the member or us an explanation.

If you have lost the address of your receipt page, use the dispute form and choose "I did not give this confirmation". The same steps as in 6.3 apply.

6.3 If you never confirmed it

Someone may have used your name, or confirmed in your place.

What to give us.

• The address of the page, or the code on the Record item.
• Your own email address at the organization shown. The page shows only the part after the @. When you type your address, the platform compares a scrambled fingerprint of it with the one recorded when the confirmation was given. We never display the recorded address.

What happens at once. If the address matches, we send it a code. When you enter the code, you have shown that the address is yours, and the confirmation is withdrawn straight away. The item reads "confirmation withdrawn". The member is told that the confirmation was withdrawn, and a case is opened.

What goes to a person. Staff then look at how a confirmation came to be recorded in your name. A confirmation that a member invented or arranged dishonestly is among the most serious breaches of our rules, and the case follows the Reporting, Enforcement and Appeals Policy. We may ask you a question or two. You do not have to answer.

6.4 If you cannot receive mail at that address

This happens when you have left the organization, when the address that was used was never yours and so does not match, or when the item shows only "unverified contact" beside your name.

• Use the form anyway, and tell us what you can: that you have left, that the address belongs to someone else, or that you have no connection with the member.
• If you still have any address at the organization named, write from it. Your name is then hidden at once under the rule in section 5.2, while a person looks.
• Otherwise the dispute is queued for a person, who may hide your name or hold the item in the meantime.
• If you earlier asked us never to email that address, we cannot send it a code. Write to support@tillyard.org from that address.

A person then decides whether to withdraw the confirmation, hide the name, ask the member to have the item confirmed again by someone else, or leave it.

6.5 If your organization disputes a confirmation

If someone at your organization confirmed a member's claim and the organization says they had no authority to, or that the claim is untrue, section 5.3 applies. A person with authority writes from an organizational address, and staff look.

6.6 If you are a member and a confirmation is shown in your name

Members confirm each other's work in several places: officers confirm officers' roles, teammates confirm each other's parts, and readers in the open pool confirm portfolio pieces.

• An officer can press "Take back my confirmation" on a role they confirmed. It counts at once (section 7.3).
• A teammate who thinks a credit line is wrong can question it (section 7.1).
• If a confirmation appears under your name that you did not give at all, for example because someone else had use of your account, use the form, secure your account, and tell us. A person looks.

6.7 What the member on the other side is told, and what they can do

The member whose item is affected is told that the confirmation was withdrawn. They are not told why.

They can:

• ask someone else at the organization to confirm, by sharing a new link;
• correct the entry, if a fact was wrong, and share it again;
• leave the item as self-reported, where the item allows that, or remove it.

They cannot appeal a confirmer's choice to withdraw. A confirmation belongs to the person who gives it. If they believe the withdrawal was made by someone who is not the confirmer, they can tell us through the form and a person will look.

If staff, and not the confirmer, set a confirmation aside, that is a decision of ours and the member can appeal it (section 8).

6.8 Emails to confirmers

A confirmer receives at most a code and, if they confirm from an organizational address, a receipt. Both use fixed wording with nothing written by the member. Every such email carries a one-step "never email this address again" link, and we honor it until you lift it.

6.9 Confirmers must not be pressured

A member must not press, pay, reward or threaten anyone to give a confirmation, to keep one in place or to take one back. A confirmer who is being pressured can tell us on the form. This is a breach of the Community Guidelines, and section 13 applies.

7 Credit on a project or a paper is wrong

Credit means who is shown as having done what. Disputes about credit are usually between people who worked together, and the platform is built so that they can settle most of them without us.

7.1 Projects

How credit gets recorded. When a team says a project is finished, each person who sat at least two counted sessions, including anyone who has since left, fills in "Who did what" alone: their own parts, from a fixed list, and what each teammate did. Nobody on the team sees anyone else's answers. A part goes on a person's Record only if they claimed it and enough of the team, answering separately, said the same. The public wording says exactly that: the people named each said what they did, and the others confirmed it separately. Tillyard recorded when they sat down together. It did not check the work itself.

If you missed the window. Someone who missed the window may still file their own parts for a further period, currently 30 days. The answers the others already gave decide it.

Questioning a part. A person recorded on the project can press "Question this part" beside a teammate's credit line and choose a reason: they did not do this part; they left before this part was done; or something else. A note for staff is optional.

• At once: the part is marked as in question, on the project page and on the teammate's Record, and is withheld from their Record item. This is made in the open. The teammate sees who questioned it. It is not a report.
• The teammate can drop the part, or press "I stand by it".
• The other recorded teammates are each asked once whether that person did that part, and can answer yes, no, or that they cannot say.
• You can take the question back at any time, which restores the part.

How it is settled. The part is restored if you take the question back, or if more than half of the other recorded teammates say yes. It is removed if the teammate drops it, or if more than half of them say no. If neither has happened after 14 days:

• where the teammate never pressed "I stand by it", a standing rule leaves the part off;
• where the teammate did stand by it, the dispute goes to staff, who decide to keep the part or to strike it, with a reason. Both people receive a neutral notice.

Limits. At present a person can open one such question per project, can have two open across all their projects, and cannot open one more than 12 months after the project was recorded.

Who can appeal. A person whose part was struck by staff, or left off by the standing rule, can ask for a person to look and then has the appeal in section 8. A person whose question did not succeed can reply once on the ticket with anything new.

If you are not on the project's record at all and believe you should be, or you are not a member and worked on the project, use the dispute form. A person looks. We may ask the team.

7.2 Papers

Before submission. Every person named as an author approves the paper before it goes to readers, and the lead author promises that everyone who should be listed is listed and that nobody is listed who should not be.

After publication. If you believe you should be credited on a paper, or should not be, or that the order or an acknowledgement is wrong, use the report control on the paper or the dispute form. Say what you contributed, or why your name should come off, and how that can be checked.

The editor looks, and we aim to put the question to the authors. Where authors disagree about who should be listed or who did what, we do not decide who is right. The editor may add a note to the paper, hold it, or take it down until the people involved agree. Where the people involved do agree, a correction notice records the change.

If your name is on a paper and you never agreed to be an author, that is also a matter for section 5.2, and it will be treated as pressing.

A claim that a paper copies your words is a different thing from a claim to credit. For that, see the Copyright Policy and the section on plagiarism in the Editorial Policy of Tillyard Research.

The Editorial Policy of Tillyard Research and the Author Agreement and Licence govern.

7.3 Organization roles

An organization's entry is a record kept by its officers. A role reaches The Record when another officer confirms it.

• Taking back a confirmation. An officer who confirmed a role can press "Take back my confirmation". It counts at once. If no confirmations remain, the role is marked as disputed, the Record item says so, and the role comes off The Record after 14 days unless another officer confirms it.
• Disputing a role. An officer, or a member who has been on the roster for 30 days or more, can press "Dispute this role" and choose a reason: this person does not hold this role; the dates are wrong; or the role has ended. The role is marked as disputed at once, and the other officers are asked to look.
• How it clears. When an officer who is neither the holder nor the person disputing confirms the role; when the holder corrects the dates and is confirmed again; or when the holder steps down.
• If it does not clear. After 14 days it goes to staff. If staff have not decided within a further period, currently 60 days, the role comes off The Record and may be claimed again in the ordinary way.
• The same group listed twice. An officer of one entry can say that another entry is the same group. Both pages then carry a line saying so. The officers of the newer entry may fold it into the older. If that is not settled in 14 days, it goes to staff.

There are limits on how many organization disputes one member can open in a period.

If you are not a member and believe an organization entry is not a real group, or misuses a name, use the report form or the dispute form.

7.4 Other counts and marks

• Hosting and attendance. These come from the platform's own logs of who was at a table. If a count looks wrong, tell us which session. A person looks at the log.
• Rounds. Scoring in a round follows the rules published for that round before entry, which govern, including any way of questioning a score.
• Readers' Selection. The Editorial Policy of Tillyard Research says how it is decided and how it can be withdrawn.
• Readings you gave. The count on your own Record comes from the platform's log.

7.5 When someone outside the team says the work is theirs

A class instructor, a lab, an employer or a former collaborator may say that a project or a paper uses work that belongs to them. That is a question of ownership, not of credit, and we do not decide it. The Copyright Policy covers a claim that work was copied, and the Standard Team Agreement covers ownership within a team. We may hold the page while the people involved sort it out, and we follow a valid court order.

7.6 What a "disputed" or "in question" mark means

The two marks mean the same thing. "Disputed" is the word a record page and an organization's entry use. "In question" is the word a booth uses for a part of a teammate's credit line, and the Record item that rests on it then says the line is disputed. Either mark means that someone with standing has said the line is wrong and that the matter is not yet settled. It does not mean that the line is false, that anyone lied, or that Tillyard has formed a view. The mark is removed when the dispute is settled either way.

7.7 Using credit disputes fairly

Question a line only when you believe it is wrong. Questioning a teammate's credit to hurt them, to gain an edge or to get back at them is a breach of the Community Guidelines, and so is pressing teammates to answer a particular way.

8 A decision about my paper, record or account

This kind of dispute is for members, and it is the route into the appeal.

8.1 What it covers

• A paper not accepted for publication. The appeal in the Editorial Policy of Tillyard Research applies: once, within the stated time, with new information, to the same editor after a short wait.
• A correction, an editor's note or a retraction on your paper.
• A step taken against your account or your content: a warning, a restriction, a mute, a suspension, a removal, or an item of yours that staff removed.
• A title, a Record item, a confirmation, a count or a perk that staff withdrew, or a title request that was declined.
• An outcome under this policy that a person decided against you, such as a credit line struck by staff.
• An outcome reached by a standing rule that you think is wrong.

8.2 What happens

• For an outcome reached by a standing rule, a person looks. That request is not your appeal. If the person's decision goes against you, the appeal is still available.
• For a decision made by a person, your dispute is treated as your appeal. The Reporting, Enforcement and Appeals Policy governs how it is run: one appeal for each decision; within the time stated in the notice, currently 14 days; it must bring something we did not have; the person who looks again is, at present, usually the person who decided the first time; and we aim to answer within the time that policy states, without promising to.
• The day you send the form counts as the day of your appeal.
• You can also start an appeal from the link in the notice you received. Use one or the other, not both.

8.3 What to give us

The ticket or the notice the decision came with; what you think we got wrong; and anything we did not have.

8.4 If you are not a member

A person without an account can be affected by a decision of ours: a confirmation we set aside, a request to remove a name that we declined, an address we stopped accepting forms from. Choose "something else" on the form, or reply on your existing ticket, and say what you want looked at again. Section 3.10 applies.

9 A title or record I believe is false

9.1 Who this is for

Anyone who believes that something on a member's Record is untrue: an employer or a recruiter checking a résumé, a college, a professor, a fellow student, a member of the organization named, or another member.

9.2 First, read what the page actually says

A Record page says exactly who checked what. There are three kinds of item, and they look different on purpose.

• A title approved or signed by staff, such as Published Author. The page says what was approved and on what basis, for example "read by three students at other colleges and approved by the editor".
• Activity confirmed by the platform's own logs, by members or by an outside party. The page says which: for example, "confirmed by two officers of the organization", or "confirmed from an @organization.org address by" a named person.
• Self-reported items. These appear on a member's public page, marked as reported by the member and checked by nobody. They do not have a Record page of their own.

Many complaints that a record is "false" turn out to be about a self-reported item, which never claimed to have been checked, or about a résumé that describes an item as more than its page says. If the page is accurate and the résumé is not, that is still worth telling us about, because describing a Record item untruthfully breaks our rules. The Record and Verification Policy and the Trademark and Brand Use Policy explain what each kind of item means and how it may be described.

A Record page is a statement of what a member did here and who confirmed it. It is not a reference, a background check, an academic transcript or a statement about the member's character or ability, and we do not provide any of those.

9.3 What to give us

• The address of the page, or the code on the item.
• What you believe is false, as exactly as you can.
• How you know, and how it could be checked.
• An email address for our reply.

You do not have to say who you are beyond that, though it helps us weigh what you tell us.

9.4 What happens

Nothing happens automatically. A claim that someone else's record is false does not, by itself, hide or mark that record. Otherwise anyone could take down a rival's page by saying so.

The dispute is queued in order of seriousness and a person looks. They may:

• compare the item with the platform's own logs and with what the confirmers said;
• ask the member to answer;
• ask the people who confirmed the item whether they stand by it;
• ask you a question.

Where the matter looks serious and well supported, staff may hold the item while they look. A hold is not a finding, and nothing public says that one exists.

9.5 Possible outcomes

• No change.
• The item is corrected.
• A fresh confirmation is asked for.
• The item is marked, or withdrawn. A withdrawn item's page says "withdrawn", with the month, and gives no name and no reason.
• A title is withdrawn. Titles are granted and withdrawn only by staff.
• Where the member invented a record or a confirmation, a case about their conduct, under the Reporting, Enforcement and Appeals Policy.

The member can appeal a decision that goes against them (section 8).

9.6 What you are told

That the dispute was received and, where we can, that it has been closed. You can see for yourself whether the public page changed. We do not tell you what, if anything, was done about the member's account, and we do not discuss a member with an employer, a college or anyone else beyond what the page itself shows, unless the member agrees or the law requires it.

9.7 Who learns that you raised it

A challenge to someone else's record is treated like a report. We do not tell the member who raised it. The limits on that are set out in the Reporting, Enforcement and Appeals Policy: the member may work it out from the circumstances, and a court could order us to disclose it.

9.8 Challenges made to do harm

A claim you know to be untrue, made to damage a classmate, a former partner or a competitor for the same opening, is a breach of our rules if you are a member, and may have legal consequences for anyone. Section 14 applies.

10 Something else

Use this for anything the other six kinds do not fit.

What to give us. What happened, where on the platform it is, how you are connected to it, and what you would like done.

What happens. Nothing is settled by rule for this kind. The dispute is queued in order of seriousness and a person looks. The possible outcomes are those in section 3.8.

Some examples, and where each goes:

If what you send belongs to another process, such as a report, a copyright notice or a privacy request, we may pass it there and tell you.

11 Corrections and tombstones on public pages

11.1 Public pages are corrected in the open

A public page here may have been read, linked to, cited or checked by someone deciding whether to trust a résumé. So two things follow.

• Changes to what a public page states are made in the open. We do not quietly rewrite a fact that other people may have relied on.
• A page that comes down leaves a marker. The address keeps working, and it says something true and neutral in place of what was there.

And a third thing limits both: we do not publish reasons. A marker never says why a page changed, and never names anyone.

11.2 Who can change what

11.3 Corrections to Record items

A recorded item is corrected through the part of the platform it came from (section 5.1), not by editing the page. When a correction is made, the page states the corrected fact, and we may add a dated line saying that the item was corrected. The earlier version is kept in our private records for the period in the Data Retention Schedule.

Some changes show as a state on the item itself, in fixed words:

• "Link changed since it was read": the outside link the item rests on was edited after a reader looked at it. The item returns to its earlier state when it has been read again.
• "Confirmation withdrawn": a person who confirmed the item has taken that back.
• "A contact who asked not to be named": the confirmation stands, and the confirmer chose not to be named.
• "Unverified contact": the confirmation came from a free webmail address, so we could not tie it to an organization.
• "Disputed" or "in question": see section 7.6.

Each of these says what happened and nothing more.

11.4 Corrections to papers

The Editorial Policy of Tillyard Research governs. In outline: a correction fixes a mistake and is not a way to rewrite a paper. When one is made, the text is changed, a dated notice above the title says what was wrong and what the text now says, and the earlier version is kept privately. The editor may also place a dated editor's note above a paper. The Record items for the paper are unchanged by a correction.

11.5 Corrections to project pages and organization entries

These are kept by the people named on them. A change to who is credited or who holds a role follows section 7. Where a person decides a dispute about one of these pages, the page is changed to match, and a mark that was added during the dispute is removed.

11.6 Corrections to pages Tillyard writes

Guides, templates, the deadline calendar, policy pages and other pages we write ourselves are ours to correct. We fix spelling and broken links without comment. Where a correction changes the substance of something a reader may have acted on, such as a deadline or a statement in a guide, we aim to add a dated note saying what was changed. Policy pages carry a version number and an effective date, and earlier versions are kept available.

11.7 The public statuses of a Record page

Once an item is withdrawn, the page says "withdrawn" whatever the member's own sharing settings say, and a member cannot hide a withdrawal by making the item private or by closing their account.

11.8 Tombstones

For a Record item. The marker left behind carries the status and the month. It carries no name, no title, no school and no reason. It stays for a set period, currently 36 months, so that a link on an old résumé says "no longer listed" or "withdrawn" and does not simply fail. After that the address says that nothing is listed there.

For a paper. A paper that is withdrawn or retracted leaves a marker at its original address. It shows the paper's title, its volume and number, a dated notice in one of a short set of fixed, neutral lines, such as "Withdrawn at an author's request on" a date or "Retracted by the editor on" a date, and the words "This paper is no longer published here. The page stays so that links keep working." It shows no author, no college and none of the text, and it asks search engines not to list it. No line alleges misconduct. If the title itself contains someone's personal details, or the law requires it, the title may be shortened or removed. The Editorial Policy of Tillyard Research governs.

Why markers carry no reason. A page can come down because its author asked, because a confirmer changed their mind, because an account was closed, because of an honest mistake, or because of something worse. A public reason would either embarrass people who did nothing wrong or accuse people in public on the strength of a private process. So every marker says the same neutral thing, and nobody can tell from it which of those happened.

11.9 Holds, copies and search engines

A hold looks like an unlisted page. While a public page is on hold it reads "no longer listed", or, for a paper, answers as not found. Nothing public says that a hold exists, because a hold is not a finding.

Copies. We cannot recall a copy that someone else made: a résumé that was sent, a screenshot, a saved page.

Search engines and archives. Pages that have come down ask search engines not to list them. A search engine or a web archive may keep its own copy for days or weeks, or longer, and that is in their hands and not ours. We may ask a search engine to refresh or drop its copy, and we can tell you how to ask as well.

11.10 If one of your items is withdrawn

Take it off your résumé, your profile on other sites and anywhere else you have used it. Go on presenting a withdrawn item as current, and you are describing your Record untruthfully, which the Trademark and Brand Use Policy and the Community Guidelines forbid.

11.11 If someone asks us why a page changed

We point them to the page. We do not tell an employer, a college, a journalist or anyone else why an item was withdrawn, corrected or unlisted, or who asked, unless the member asks us to or the law requires it.

12 If you are not a member: your rights in one place

You never agreed to our terms as a member, and you may never have heard of us until someone showed you a page. Here is what you can do, without an account and without paying anything.

1. Have your name taken off a page where you are named as a contact, a confirmer, a supervisor, a collaborator or similar (section 5.2). You do not need to give a reason.
2. Withdraw a confirmation you gave, in one step from your receipt page, or through the form (section 6.2).
3. Have a confirmation you did not give withdrawn, at once, by proving the address it is shown as coming from (section 6.3).
4. Tell us a page says something false about you or your organization, and have a person look (sections 5.2, 5.3 and 9).
5. Stop our emails for good, with the "never email this address again" link in any message we send you.
6. Get a tip back within 30 days of paying, in full, without giving a reason (section 4).
7. Find out what we hold about you, and ask us to delete it, as the Privacy Notice describes for people who are not members.
8. Use the statutory routes if they fit: a copyright notice, or the intimate-image removal form.
9. Be left alone afterward. A member who contacts you, pressures you or retaliates against you because you did any of these has broken our rules (section 13). Tell us on your ticket.

What we need from you is small: an email address we can confirm with a code, and enough to find the page.

What we keep is in section 15.

What we cannot do is in sections 5.2 and 11.9: we cannot recall copies made by other people, and a search engine's copy is in its hands.

13 No retaliation

13.1 From Tillyard

Raising a dispute in good faith never costs you your standing. In particular:

• it has no effect on any paper of yours, on any reading, on any title, on any Record item that is not the subject of the dispute, or on any later decision about you;
• it is not counted when we weigh a later report about you or by you;
• disputing a payment with your bank is treated the same way;
• a dispute about a decision made by the owner personally is treated the same way.

If you are not a member, raising a dispute does not affect whether you can join later.

13.2 From members

A member must not retaliate against anyone for raising a dispute, withdrawing a confirmation, asking for a name to be removed, questioning a credit, asking for a refund or giving information when asked. Retaliation includes:

• contacting the person to make them take it back;
• harassing them, exposing them, or turning other people against them;
• questioning their credit, withdrawing a confirmation of theirs or reporting them in return, for no other reason;
• pressing a confirmer, a teammate or an officer to answer a particular way;
• for a person who is not a member, contacting them at their place of work or anywhere else about it.

Retaliation is a serious breach of the Community Guidelines in its own right, whether or not the original dispute succeeds. It is handled under the Reporting, Enforcement and Appeals Policy.

13.3 What is not retaliation

• Answering the dispute, and giving your side.
• Correcting your entry, or asking someone else to confirm it.
• The ordinary result of the dispute itself: an item that loses a confirmation shows that it has.
• Declining to work with someone again. Nobody is obliged to share a table, a thread or a project.

13.4 If it happens to you

Tell us on your ticket, or report it. If you are not a member, the public report form and the dispute form both work. If you are in danger, call 911.

14 Disputes made in bad faith

14.1 Good faith is protected

A dispute raised honestly is never a breach, even when nothing changes as a result and even when you turn out to be mistaken. We do not ask for proof before you raise one.

14.2 What bad faith looks like

• Disputing something you know to be true.
• Using the form to harass a member, to get a rival's record hidden, or to bury the queue.
• Pretending to be the person named, the confirmer or the organization.
• Questioning a teammate's credit, or disputing an officer's role, to hurt them or to gain an edge.
• Using a payment dispute to test a stolen card.
• Raising the same dispute again and again after an answer.

14.3 The limits built in

• A bot check and rate limits on the form.
• One credit question per person per project, a limit on organization disputes per member in a period, and a limit on correction requests for a paper in a year.
• An allegation that someone else's record is false does not hide or mark it by itself (section 9.4).
• Outcomes reached by rule are reversible, and a person can undo them.
• Disputes about the same matter are joined, and do not add weight.

14.4 What may happen

Where we conclude a dispute was raised in bad faith, we may set it aside and restore whatever it changed, with no mark against the person affected; handle further disputes from that source more slowly or through a single channel; stop accepting forms from that source; and, if the person is a member, take any of the steps in the Reporting, Enforcement and Appeals Policy. A member is told of a decision that they disputed in bad faith and can appeal it.

We still read later disputes from the same person, and one that looks sound is still treated as sound.

The copyright and intimate-image processes have their own provisions on misuse, in their own policies.

15 What we keep about a dispute

The Privacy Notice and the Data Retention Schedule govern, and this table repeats them. The main points:

We do not use what you tell us in a dispute for marketing, we do not sell it, and we do not publish it. Once a ticket is closed, a person who is not a member can ask us to delete their contact details sooner, as the Privacy Notice describes.

16 Your legal rights

• Using the form gives up nothing. It does not waive any right you have under the Terms of Use or the law, and it does not stop you going to a court, a regulator or your bank.
• The form is not a legal claim. Sending a dispute does not start a lawsuit and does not, by itself, pause any legal deadline. If you are a member and want to start the formal process in the Terms of Use, send the written notice those terms describe to legal@tillyard.org or by post. You may use the dispute form for that notice only if you say clearly in it that this is what you are doing.
• Court orders. We follow a valid court order about what the platform shows. Send it to legal@tillyard.org.
• Regulators. You may complain to a consumer protection authority, such as your state's attorney general or the Federal Trade Commission, whether or not you have used the form.
• Your bank. Your rights to dispute a payment with your bank or card issuer are separate from anything here (section 4.9).
• Privacy rights. Rights you may have under a privacy law, such as to see, correct or delete information about you, are set out in the Privacy Notice, which also says how quickly we respond where a law sets a time.
• Disputes between you and another person. We are not a party to them. We decide only what the platform shows.

17 What we do not promise

• No particular outcome. We consider each dispute and decide what the platform should show or do.
• No response time, except where a law sets one and except for the steps this policy says happen at once.
• No finding of fact that binds anyone else. A decision of ours is about our own pages.
• No recall of copies made by other people, and no control over search engines or archives.
• No perfect records. We correct mistakes when we learn of them. We do not vouch for what members and confirmers tell us, and we say on each page exactly who checked what.
• No fixed rules forever. Standing rules, time periods and limits described as "current" may change. Section 18 says how.
• Nothing here limits our rights under the Terms of Use, including the right to restrict or end access to the platform.

18 Changes to this document

• We may change this policy as the platform grows, as the law changes or as we learn where it falls short.
• Each version carries a number and an effective date at the top, and earlier versions are kept available.
• For a change that matters, such as a new standing rule, a shorter period or a narrower right for people who are not members, we aim to tell members on the platform, and by email where the Terms of Use call for it, before it takes effect. Small clarifications and corrections may take effect when posted.
• A dispute is handled under the version in force when it was raised.
• The 30-day refund for a tip applies to any tip paid while that promise was in force, whatever a later version says.

19 Contact

• To dispute or correct something: the dispute form at tillyard.org/dispute, or the link "Something wrong here? Dispute or correct it" on the page concerned.
• To check a ticket: the status page, with your ticket and your email address.
• If the form will not work, and for questions about this policy or about a tip: support@tillyard.org.
• To report a member's conduct: the report control, or the public report form at tillyard.org/report. See the Reporting, Enforcement and Appeals Policy.
• To have an intimate image removed: the removal form described in the Intimate-Image Removal Policy.
• Copyright notices: copyright@tillyard.org, as the Copyright Policy explains.
• Legal notices, court orders and matters for a person's legal representative: legal@tillyard.org, or by post to Tillyard, 10602 York Rd SW, Etna, Ohio 43062.
• Security problems: security@tillyard.org.
• Accessibility, or help with the form: accessibility@tillyard.org.
• In an emergency, call 911.

Questions about this document

support@tillyard.org

Legal notices

legal@tillyard.org

By post

10602 York Rd SW, Etna, Ohio 43062

For anything else, see where to send what.

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